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Multilingual Customer Service Associate

2 months ago

Ontario, Oregon, United States The Sherwin-Williams Company Full time
Customer Service Representative Role at The Sherwin-Williams Company

As a Customer Service Representative at The Sherwin-Williams Company, you will engage with both wholesale and retail customers to comprehend their needs, provide detailed product information, and deliver effective solutions. Your role is crucial in ensuring customer satisfaction, achieving sales objectives, and upholding product quality standards.

  • Provide outstanding sales support to enhance customer satisfaction.
  • Assist customers both in-person and via phone by identifying their needs and suggesting appropriate products.
  • Establish strong connections with wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies.
  • Achieve monthly, quarterly, and annual sales targets.
  • Maintain records of work orders and product formulas.
  • Prepare and retrieve products for customers.
  • Mix and tint products according to customer specifications.
  • Organize store displays and ensure equipment cleanliness.
  • Assist with inventory management and deliveries.
  • Stay updated on product offerings and provide informed guidance to customers.
  • Adhere to inventory control procedures and propose strategies for sales enhancement.
Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Legally authorized to work in the country without sponsorship.
  • Fluent in English and Spanish.
  • Able to lift up to 50 lbs. frequently and 70 lbs. occasionally.
  • Willing to work flexible hours, including weekends.
Preferred Qualifications:
  • Possess a valid Driver's License.
  • High School diploma or GED.
  • Prior experience in delivery, retail, or customer service.
  • Familiarity with paint and tinting equipment.