Senior Client Partnership Specialist
4 weeks ago
At ADP, we're dedicated to developing and enhancing our client relationships. As a Relationship Manager II, you'll work closely with our client management experts to ensure client satisfaction. Your proactive outreach and product escalations will act as a liaison between our clients and our teams, building trust and securing long-term relationships.
We're driven by your success, and we engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Key Responsibilities:- Develop strong, positive relationships with clients by providing strategic support of their initiatives
- Build and enhance business partnerships by building trust with key client decision makers
- Maintain effective client relationships by ensuring product and service offerings are in line with client expectations
- Apply industry and practitioner knowledge to understand and support client business objectives
- Maximize client retention by working with clients and ADP management to resolve any issues that arise and are in our control
- Act as a liaison between client and ADP, collaborating with other ADP teams including Product Management, Implementation, Sales, and more
- Conduct frequent proactive calls to ensure optimal performance is met along with periodic field reviews
- Mentor less experienced Relationship Managers
- Provide assistance related to reporting, evaluations, trend analysis, education, and more
- Identify new service and product opportunities and coordinate with Sales
- Perform other related duties as assigned
- At least 5 years of experience in a professional services, implementation, client services, sales, human resources, or payroll/finance environment
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