Customer Service Representative

6 days ago


Baldwin City, Kansas, United States Cody Anno - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
  • Product Education: Use a customer-focused, needs-based review process to educate customers about insurance options and financial services.
Requirements
  • Interest in Insurance and Financial Services: Demonstrated interest in marketing products and services based on customer needs.
  • Excellent Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Self-Motivation: Self-motivated and results-driven, with a strong desire to succeed in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive hourly pay plus commission/bonus opportunities.
  • Valuable Experience: Opportunity to gain valuable experience in the insurance and financial services industry.
  • Growth Potential: Potential for growth and advancement within our agency.


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