Customer Service Ambassador

3 days ago


Westfield, Wisconsin, United States Brakebush Brothers, Inc Full time
Job Description

Job Title: Food Service Customer Specialist

Job Summary:

The Customer Service Representative is the front-line ambassador for our company, ensuring excellent service standards and maintaining high customer satisfaction. This position coordinates with various internal teams to best address customer requests and comments.

Key Responsibilities:

  • Supports customers with accurate information about our products, pricing and deliveries.
  • Establishes accurate and organized records of new or additional products, services and customer accounts.
  • Promotes customer satisfaction through fielding of questions and concerns, ensuring that appropriate actions and follow-up are taken.
  • Continues customer support through direct communication with the Brakebush Sales Team.

Requirements:

  • Two years of proven customer service experience
  • Able to listen carefully to customers (internal and external) and provide prompt assistance with a courteous and calm demeanor
  • Demonstrates ability to communicate, collaborate and manage internal relationships at all levels of the company
  • Strong organizational skills; attention to detail, analytical and problem-solving skills
  • Ability to perform and thrive in a team-oriented environment
  • Capacity to learn our product and business

Preferred Qualifications:

  • Experience working in the Food or Manufacturing industries
  • Skilled in MS Office Suite: Excel, Word, PowerPoint and Outlook
  • Knowledge of SAP, Blacksmith and CRM (Customer Relationship Management)
  • Associate degree

Work Environment:

The work environment is an office environment with standard temperatures and normal office noise levels.

Physical Demands:

This position would be primarily sitting with little to no lifting or other physical demands.

Position Type:

Non-exempt, 1st shift

Travel:

No travel is expected.



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