Customer Service Representative

2 months ago

Westfield, United States LEDVANCE Full time

LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.


LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.


Customer Service for Trade Sales Channel at our National Customer Service Center in Westfield.


Qualifications Include:

  • Previous success in an Account Management or Customer Service role working with multiple accounts using strong problem solving and organizational skills
  • Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization
  • Demonstrated success managing multiple processes and tasks at a time with strong attention to detail and degree of accuracy
  • A positive attitude and customer centric focus


Responsibilities Include:

  • Daily processing and review of orders through manual and electronic means
  • Cross-functional communication with support departments such as transportation and warehousing
  • Strong attention to detail resulting in a high degree of transaction accuracy
  • Moderate to Advanced Excel skills including V-look up
  • Strong analytical and critical thinking skills
  • Strong customer focus and advocacy
  • Excellent written and verbal communication with a focus on quality over quantity
  • Ability to handle multiple tasks/projects simultaneously and prioritize those with the highest business importance
  • Daily communication with customers via phone, e-mail, & web chat regarding inquiries/requests with a requirement to determine appropriate solutions and responses
  • Provision of accurate product technical support to direct customers, sales, end users/consumers, and specifiers for inquiries relative to product application or characteristics


Education:

  • High School diploma plus minimum 3 years relevant experience required. AS preferred.


Other:

  • Relocation and/or work sponsorship are not available with this position.
  • Hours are Monday - Friday, 9:30 AM - 6:00 PM, with up to three days per week remote.

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