Customer Service Representative

1 month ago

Westfield, United States Electri-Cord Full time
Job DescriptionJob Description

Electri-Cord Manufacturing (ECM) is a leading turnkey electronics manufacturing services company specializing in wiring harnesses, cable assemblies, power cords, high-level assemblies, power distribution units, panel assemblies, and box builds. Our commitment to technological innovation enables us to build a world powered by manufacturing and supply chain solutions.

Family-owned for over 25 years, ECM has grown into a trusted, global electronics manufacturing leader with a rich heritage of customer centricity.

At ECM, the CSR manages large accounts and works with Regional Sales Managers (RSMs) to service account base is properly forecasted with a focus on accuracy. The Customer Service Representative (CSR) is responsible for adherence of the core Standard Operation Procedures and resolution of customer opportunities either directly or through appropriate departments or management of designated accounts. Adheres to ECM’s common processes for onboarding and managing the designated account base. Collaborates with Regional Sales Managers to support customer requirements. Generates quotes and sales orders. Performs other duties as directed which are necessary to meet the department’s responsibilities to the customer and to the organization.

The CSR interfaces with all internal departments and locations including US, Mexico and Asia as well as all designated customers.

The primary duties of the CSR includes, and are not limited to, the following:

  1. Perform activities required for the accurate and complete generation of quotes and orders for the assigned account level:
  1. Receive customer specifications and other pertinent data for products.
  1. Consider all customer requirements including delivery / packaging requirements and seek assistance as required to assure that all pertinent data and costs are included.
  1. Gather information for quotes as needed
  1. Communicate quotes and other data to the customer or sales representative and follow through on other requests for information.
  1. Advise the Regional Sales Manager of issues or specific problems which require special attention.
  1. Interface with Purchasing, Engineering, Scheduling & other ECM locations to confirm whether customer specifications and deliveries can be achieved.
  1. Enter quotes, customer orders, and other required data in Enterprise Planning Requirements (ERP) software.
  1. Review purchase order contracts and complete contract review process to ensure customer POs match quoted terms and other applicable information.
  1. Resolve problems with orders in process or already shipped as required, coordinate the required internal assistance necessary to satisfy the customer's concerns.
  1. Familiarize customers who are not aware of company specifications and necessary agency approval requirements.
  1. Notify production management of required "expedites and reschedules." In accordance with ECM Terms and Conditions
  1. Perform other duties which are required to enhance customer satisfaction. Ensure customer(s) are delighted and the desired Customer Satisfaction Indices are achieved
  1. Recognize a sales opportunity and coordinate response to prospective customers
  1. Consistently maintain customer database in ERP system.
  1. Maintain and monitor a customer’s forecast, usage, etc. to assure timely deliveries.
  1. Advocate for customers and ensure their issues are addressed and responded to in a timely and professional manner.
  1. Ability to Travel to customer sites if needed.
  2. Perform other duties as assigned or directed.

Position Requirements:

  • Bachelor’s Degree (in areas such as: Business, Supply Chain Operations, Electrical, Manufacturing, Technology, Electromechanical) or equivalent experience.
  • Minimum of three to five (3-5) years’ experience in related customer relations positions
  • Accurately use arithmetic functions (addition, subtraction, multiplication, division)
  • Accurately use metric system
  • Ability to read Engineering Drawings
  • Excellent fluency in English and Spanish communication skills (written and verbal)
  • Intermediate knowledge of spreadsheets, graphs, and word processing; experience with an Enterprise Resource Planning tool; Microsoft 360 and Teams.

ECM offers a Competitive Benefits Package:

401K matching | vested immediately

Outstanding Medical | Dental | Vision Insurance

Health Savings Account

Flexible Spending Account

STD, LTD and Life Insurance

Bonus

  • Customer Service Representative

    1 month ago

    Westfield, United States U-Haul Full time

    Location: 50 Springfield Rd, Westfield, Massachusetts 01085 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Westfield, United States Community Veterinary Partners Full time

    Job Description Westfield Vet Group; Westfield Location Client Service Representative The Company Westfield Veterinary Group is a multi-location, multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work-life balance.” We pride ourselves for the great care we...

  • Customer Service Representative

    5 days ago

    Westfield, United States Community Veterinary Partners Full time

    Job description Westfield Vet Group; Westfield Location Client Service Representative The Company: Westfield Veterinary Group is a multi-location, multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted work-life balance. We pride ourselves for the great care we...

  • Customer Service Representative

    2 months ago

    Westfield, United States Community Veterinary Partners Full time

    Job DescriptionJob DescriptionJob descriptionWestfield Vet Group; Westfield LocationClient Service RepresentativeThe Company:Westfield Veterinary Group is a multi-location, multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work-life balance.” We pride...

  • Seasonal Warehouse Customer Service Representative

    3 months ago

    Westfield, United States A. Duie Pyle Full time

    ** Seasonal Warehouse Customer Service Representative** **Job Category****:** Warehouse **Requisition Number****:** SEASO010985 Showing 1 location **Job Details** **Description** A. Duie Pyle currently has an opening for a Seasonal Warehouse Customer Service Representative in Westfield, MA! **Hours: 8:00 AM - 4:30 PM** **Family Owned and Providing Job...

  • Bilingual Customer Service Representative II

    2 weeks ago

    Westfield, United States Electri-Cord Manufacturing Full time $21 - $25

    Job DescriptionJob DescriptionElectri-Cord Manufacturing (ECM) is a leading turnkey electronics manufacturing services company specializing in wiring harnesses, cable assemblies, power cords, high-level assemblies, power distribution units, panel assemblies, and box builds. Our commitment to technological innovation enables us to build a world powered by...

  • Customer Service Representative- Entry Level

    3 weeks ago

    Westfield, United States Maverick Solutions Full time

    Join our team and help create impactful fundraising events that support meaningful causes. We're looking for an enthusiastic Entry-Level Customer Service Representative eager to contribute to our mission and gain valuable experience in customer service and event support. Key Responsibilities: Be the first point of contact for donors, participants, and...

  • Customer Service Representative

    1 day ago

    Westfield, United States LEDVANCE LLC Full time

    LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology. LEDVANCE has very stable, long-standing customer...

  • Customer Service Representative

    2 days ago

    Westfield, United States LEDVANCE Full time

    LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.LEDVANCE has very stable, long-standing customer relationships...

  • Customer Service Representative

    4 days ago

    Westfield, United States LEDVANCE Full time

    LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.LEDVANCE has very stable, long-standing customer relationships...

  • Customer Relations Representative

    1 month ago

    Westfield, United States Maverick Solutions Full time

    We specialize in creating unique and personable advertising campaigns that focus on lead generation for our clients. Our company has enjoyed unprecedented growth this year, thanks to our commitment to exceptional customer service and innovative marketing strategies. If you have outstanding people skills and enjoy working with the public, we want to meet you!...

  • Customer Service Representative

    3 months ago

    Westfield, United States Zoom Drain Indianapolis Full time

    At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right...

  • Customer Service Representative

    3 months ago

    Westfield, United States Zoom Drain Indianapolis Full time

    Job DescriptionJob DescriptionAt Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their...

  • Customer Relations Representative

    1 month ago

    Westfield, United States Maverick Solutions Full time

    We specialize in creating unique and personable advertising campaigns that focus on lead generation for our clients. Our company has enjoyed unprecedented growth this year, thanks to our commitment to exceptional customer service and innovative marketing strategies. If you have outstanding people skills and enjoy working with the public, we want to meet you!...

  • Service Coordination Representative

    2 days ago

    Westfield, Indiana, United States LEDVANCE LLC Full time

    Customer Service RepresentativeJob OverviewWe are actively seeking a dedicated Customer Solution Coordinator/Customer Service Representative to join our team at LEDVANCE LLC.Key Responsibilities:Engage with customers through various communication channels, addressing inquiries and providing effective solutions.Process and review customer orders utilizing...

  • Sales Correspondent

    3 months ago

    Westfield, United States Mestek, Inc Full time

    Scope of Position: Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.  Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.   Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act...

  • Patient Service Representative

    3 months ago

    Westfield, United States Summit Health Inc Full time

    Essential Job functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients Patient, Representative, Service, Customer Service, Office Supervisor, Retail, Healthcare

  • Patient Service Representative

    2 months ago

    Westfield, United States Summit Health Inc Full time

    Essential Job functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients Patient, Pediatric, Representative, Customer Service, Service, Office Supervisor, Retail, Healthcare

  • Food Service Customer Specialist

    1 week ago

    Westfield, United States Brakebush Brothers, Inc Full time

    Title:Food Service Customer Specialist, 1st Shift Req ID: 5329City, State:Westfield, WIReports to:Customer Service SupervisorClassification:NonexemptJOB DESCRIPTION Summary: The Customer Service Representative is the front-line ambassador for our company, ensuring excellent service standards and maintaining high customer satisfaction. This position...

  • Customer Service Clerk 1pm start

    3 months ago

    Westfield, United States Old Dominion Freight Full time

    Customer Service Clerk 1pm start page is loaded **Customer Service Clerk 1pm start** **Customer Service Clerk 1pm start** locationsWestfield, MA time typeFull time posted onPosted 4 Days Ago job requisition idR-2022-8529 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will...