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Regional Customer Support Coordinator

2 months ago

Princeton, New Jersey, United States TalentPlug LLC Full time

Position: Area Customer Service Coordinator

Contract Duration: 3 months with potential for permanent placement

Essential Requirements:

  • Candidate must be fully vaccinated.
  • Possession of a valid, clean driving license along with dependable transportation and adequate auto insurance coverage as per policy requirements.
  • Driving is necessary for commuting to various sites.

Overview:

  • The ideal candidate will be a dependable self-starter, capable of working independently, eager to learn, and possess a positive demeanor. Experience in mailroom operations, shopping, receiving, or printing is advantageous, along with proficiency in Microsoft 365 applications.
  • Preference for candidates residing in proximity to the designated service area.
  • Physical tasks may include lifting, standing, and walking.
  • Some assignments may involve moving between different facilities.
  • Printing tasks may necessitate prolonged standing.
  • Occasional duties may require working in a warehouse loading dock for shipping and receiving activities.
  • Ability to lift items weighing up to 50 pounds is required.
  • This role encompasses multiple locations, serving various clients.
  • Parking arrangements vary by location, with expenses eligible for reimbursement.

Daily Responsibilities:

  • Key skills sought: Mailroom operations, shipping and receiving, troubleshooting printing equipment, and copy/print tasks.
  • Personnel will operate at multiple client sites, both independently and under supervision, with training provided.
  • Ability to resolve minor printer issues and a general understanding of office printing equipment is essential.
  • Mailroom duties include managing incoming and outgoing mail in accordance with site protocols.
  • Reception and hospitality responsibilities may involve answering and directing calls, scheduling conference rooms via Outlook, and engaging with clients through various communication platforms.
  • Flexibility to be reassigned to different sites during the workday is necessary.
  • Work hours may vary by location, typically ranging from early morning to evening shifts.
  • Occasional overtime may be required.
  • Standard workweek is Monday through Friday, with availability required between morning and evening hours.

Job Duties and Responsibilities:

  • Serve as a vital member of the service team, supporting daily operations for all contracted services within a specified geographic area.
  • Provide coverage for absences or vacations of onsite personnel, which may include site management responsibilities.
  • May need to report to alternate sites, which could involve walking, driving, or using public transport, potentially resulting in longer commute times.
  • Assist management in process enhancement, procedural testing, and validation, ensuring compliance with operational best practices.
  • Support Field Implementation Managers in onboarding new customer accounts and service expansions.
  • Facilitate the training of new team members and cross-training of colleagues.
  • Contribute to the development of Site Procedure Guides and share best practices across the geographic area.
  • Regularly review Site Procedures Guides at various locations for accuracy and compliance.
  • Conduct daily inspections of site services and ensure compliance with safety standards for clients and customers.
  • Foster a customer-centric environment.
  • Responsible for escalating customer concerns to management and supporting resolution efforts.
  • Communicate effectively and respond promptly to inquiries from customers and end users.
  • When applicable, accurately submit monthly expenses in a timely manner, adhering to coding requirements.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High school diploma required, along with 12 months of relevant work experience.
  • Post-secondary education is encouraged and preferred.
  • Intermediate proficiency in Microsoft 365 applications and communication tools is necessary.
  • Experience in mailroom operations, reception, hospitality, and print production is preferred.

Knowledge, Skills, and Abilities:

  • All candidates must demonstrate the following abilities and skills:
  • Ability to work collaboratively in a team environment while maintaining positive relationships with colleagues.
  • Capable of working independently or under supervision.
  • Adaptability to changing situations, demonstrating flexibility, motivation, and a sense of urgency.
  • Basic mathematical skills.
  • Ability to make sound decisions and take action to resolve issues.
  • Capacity to perform repetitive tasks while adhering to established procedures and maintaining quality standards.
  • Commitment to tasks, demonstrating persistence in completing specific actions.
  • Excellent verbal communication skills, able to convey information clearly in various circumstances.
  • Ability to comprehend and interpret written and verbal instructions from clients and effectively relay them to site personnel.
  • Proficient in resolving customer-related issues and troubleshooting problems.

Working Conditions and Physical Demands:

  • Typically, work will be conducted in an office or warehouse setting with adequate lighting and ventilation.
  • Assignments may vary, requiring interpretation and application of complex materials and instructions.
  • Working conditions may expose individuals to minor hazards.
  • Physical effort may include prolonged standing, walking, bending, reaching, and lifting items weighing up to 50 lbs.
  • Moderate dexterity is required for tasks involving basic skills such as operating a calculator or keyboard.
  • Specific vision abilities necessary for this role include close vision.
  • While standard hours are typically Monday through Friday, flexibility in scheduling is required, as some sites may have extended hours or weekend operations.
  • Frequent local travel is expected.
  • Ability to cover sites within a 40-50 mile radius is required.
  • Possession of a valid, clean driving license along with reliable transportation and adequate auto insurance coverage is mandatory.

Required Skills:

  • Mailroom operations
  • Ordering and inventory management