Customer Service Representative for a Multi-Specialty Healthcare Organization

7 days ago


Syracuse, New York, United States Optum Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team in the Tri-State region. As a key member of our patient services team, you will be responsible for providing exceptional customer service and ensuring a positive experience for patients and families.

About Us:

Optum is a dynamic healthcare organization dedicated to delivering high-quality care and improving health outcomes. With a strong commitment to our values, we strive to create a work environment that is inclusive, supportive, and rewarding.

Responsibilities:
  • Provide excellent customer service to patients and families, responding to their needs and concerns in a prompt and professional manner.
  • Greet and register patients in a timely and courteous fashion, verifying demographic and insurance information.
  • Assist with scheduling appointments, rescheduling as needed, and communicating with providers and staff to ensure seamless care coordination.
  • Process payments from patients, issue receipts, and post payment data in accordance with company policies and procedures.
  • Maintain accurate and up-to-date records, including patient demographics, insurance information, and financial data.
  • Collaborate with the care team to identify opportunities for improvement and implement process changes to enhance patient satisfaction and outcomes.
Requirements:
  • High school diploma or equivalent required; prior experience in customer service or healthcare preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Basic computer proficiency, including experience with electronic health records and scheduling systems.
  • Ability to work independently and as part of a team, maintaining a flexible schedule and adapting to changing priorities.
Benefits:
  • Competitive salary range: $16.00 - $28.27 per hour (dependent on location and experience).
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and employee assistance program.
  • Opportunities for professional growth and development, including training and education support.
  • A collaborative and supportive work environment, with a focus on teamwork and continuous improvement.
Location:

This role is based in Rock Hill, NY 12775, with a flexible schedule that may include evenings and weekends.



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