Customer Experience Representative

4 days ago


Syracuse, New York, United States Christopher Otis - State Farm Agent Full time
Job Overview

We are seeking a highly motivated Customer Experience Representative to join our team at Christopher Otis - State Farm Agent. As an integral part of our agency, you will play a crucial role in promoting State Farm's premier insurance and financial service products.


About the Role

This is an excellent opportunity for someone who enjoys building strong relationships with customers and providing exceptional service. As a Customer Experience Representative, your primary focus will be on forging enduring customer connections and proactively following up to ensure continued satisfaction.


Key Responsibilities
  • Customer Relationship Building: Forge lasting bonds with customers, understanding their needs and preferences to deliver tailored solutions.
  • Insurance and Financial Service Solutions: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive growth by generating leads, coordinating appointments, and effectively marketing products and services to meet diverse customer needs.

What We Offer
  • Competitive Hourly Pay Plus Commission/Bonus: Earn a competitive hourly wage plus commission/bonus for outstanding performance.
  • Paid Time Off (Vacation and Personal/Sick Days): Enjoy paid time off to recharge and attend to personal matters.
  • Flexible Hours: Work flexible hours to accommodate your schedule and meet the demands of the role.
  • Professional Development: Receive training and development opportunities to enhance your skills and advance your career.
  • Abundant Career Advancement Opportunities: Grow within our agency and take on new challenges as you develop your expertise.
  • License Reimbursement: Have your licensing fees reimbursed to support your professional growth.

Requirements
  • Interest in Marketing Products and Services: Demonstrate genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication Skills: Possess exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric Mindset: Show a people-centric mindset with a keen eye for detail.
  • Proactive Problem-Solving Abilities: Exhibit proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in Computer Functions: Display proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: Thrive in a dynamic team environment and demonstrate a collaborative spirit.
  • Bilingual Spanish Preferred: Having bilingual Spanish skills is preferred but not required.

As a Customer Experience Representative at Christopher Otis - State Farm Agent, you will have the opportunity to work in a fast-paced environment, drive business growth, and build lasting relationships with customers. If you are motivated to succeed and passionate about delivering exceptional customer experiences, we encourage you to apply. We look forward to hearing from you



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