Field Service Technician

3 days ago


Livonia, Michigan, United States AMJ Staffing, Inc. Full time
Job Title: Field Service Technician

Established and growing, machine design and manufacturing business, located in Ann Arbor, is seeking a skilled Field Service Technician to join their team. The ideal candidate will be responsible for traveling to customer sites to install, train, and troubleshoot equipment. Strong troubleshooting and customer relationship skills are required.

Key Responsibilities:
  • Travel to customer sites to install, train, and troubleshoot equipment
  • Handle customer issues and ensure customer satisfaction
  • Escalate issues to the proper level if assistance is required
  • Perform machine assembly for the Production Department and balancing parts in the Balancing Service Department as needed
  • Log results of customer visits in CRM system for future follow-up and reporting purposes
Requirements:
  • Mechanical aptitude and experience with machinery
  • Technical degree or certification
  • Experience troubleshooting DOS and Windows-based computers preferred
  • Excellent customer interfacing skills
  • Ability to collaborate successfully in a small team
  • High School Diploma or GED required

This is a great opportunity for a skilled Field Service Technician to join a dynamic team and contribute to the success of the company.



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