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Traffic Operations Center Specialist
2 months ago
Position Overview:
Are you seeking a role where your contributions can enhance daily operations? Join us as a Traffic Operations Center (TOC) Specialist.
Serco is dedicated to supporting transportation initiatives aimed at optimizing traffic management and enhancing collaboration with partners to effectively respond to roadway incidents.
Key Responsibilities:
Utilize advanced traffic management software to oversee and control field technologies, including surveillance cameras, electronic message boards, ramp control systems, and other components of an Intelligent Transportation System (ITS).
Monitor visual feeds to identify and confirm incidents such as debris, abandoned vehicles, and spills.
Employ GPS-based software to track the locations of assistance vehicles, directing them to areas in need of support.
Communicate and coordinate with assistance units via radio or phone, providing precise directions and incident descriptions as relayed by public safety officials or departmental staff.
Engage with law enforcement, emergency services, and towing companies to relay accurate information regarding incidents and required responses.
Maintain communication with departmental personnel statewide, including maintenance and construction teams, to share vital information about incidents, traffic conditions, and construction activities.
Ensure compliance with communication protocols and regulations established by the department and federal authorities.
Receive and relay information regarding damage to the transportation infrastructure from law enforcement and other agencies.
Facilitate the activation of emergency alerts as directed by authorized personnel and ensure timely communication of these alerts.
Collaborate with local agencies and towing services to manage and resolve traffic incidents efficiently.
Support operations during emergencies and special events, including severe weather and high-traffic occurrences.
Monitor weather conditions that may impact traffic and take necessary actions to communicate updates.
Provide assistance to motorists and departmental personnel regarding traffic and road conditions, directing inquiries to the appropriate teams as needed.
Maintain accurate records, logging essential information, conducting equipment checks, and updating manuals and contact lists.
Engage in traffic management operations, incident response, and customer service tasks that align with project objectives.
Qualifications:
To excel in this position, candidates should possess:
High School diploma.
0–2 years of relevant experience in customer support or a related field within the last three years.
Flexibility to work various shifts, including weekends and holidays.
Proficient English language skills for clear and concise communication, both written and verbal.
Willingness to complete and succeed in a comprehensive training program.
This role is contingent upon passing a pre-employment background check and drug screening.
Company Overview:
Serco Inc. is a leading provider of services across North America, employing over 9,000 individuals dedicated to making a positive impact across various sectors, including Defense, Citizen Services, and Transportation. We partner with clients to deliver essential services more efficiently while enhancing customer satisfaction. Our clientele includes all branches of the U.S. military, numerous federal agencies, and local governments. At Serco, we believe in the value of every contribution and invite you to explore your potential with us.
For more information on our benefits, please visit our website.
Serco is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
