Assistant Manager

1 month ago

San Jose, California, United States Momentum For Health Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at Momentum For Health. The successful candidate will be responsible for coordinating management with the Program Manager to ensure the delivery of high-quality, cost-effective care in all service settings.

Key Responsibilities
  • Participate in the execution of compliance with policies and practices that ensure the delivery of high-quality, cost-effective care in all service settings.
  • Coordinate and monitor quality improvement activities, including analysis of outcome and other management reports.
  • Review, evaluate, and co-sign service documentation, where applicable.
  • Partner with the Manager in the coordination of client care with Agency staff, other providers, and family members, as appropriate.
  • Verify that services are integrated to meet client needs.
  • Participate and contribute to program development to ensure responsive care.
  • Monitor and support staff compliance with documentation standards.
  • Conduct leadership responsibilities by leading from the front and supporting agency strategic initiatives through role modeling.
  • Assist in managing day-to-day operations of the program and its service delivery issues.
  • Provide direct supervision of staff, as assigned.
  • Provide professional mentoring to staff, including orientation and training.
  • Coordinate the deployment of staff consistent with program needs.
  • Provide direct services and back-up coverage to staff in providing crisis responses and intervention, including on-call and after-hours assistance.
  • Review, evaluate, and co-sign service documentation, where applicable.
  • Assist with special projects, including the development of new service content, technology, or special events.
  • Promote vigilance of cleanliness and safety of premises.
Requirements
  • Associates degree plus three years of experience working within a human service setting.
  • Bachelors degree and two years of experience working within a human service setting.
  • Masters degree plus one year of experience working in a human service setting.
  • One year full-time experience in a supervisory or management role.
  • Degree in a related field and experience in a mental health setting.
  • License eligible or current licensure from the California Board of Behavioral Sciences (BBS) as a Licensed Marriage, Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or current licensure from the California Board of Psychology (BOP) as a Licensed Psychologist (PSY).
  • Certification as Certified Addictions Drug Counselor (CADC II) may be required in some assignments.
Preferred Qualifications
  • Demonstrated ability to work independently and collaboratively in a small team environment.
  • Engage and communicate effectively with others in both verbal and written English.
  • Train, direct, coach, and supervise staff and supervise program units.
  • Evaluate, monitor, and direct compliance with applicable regulations.
  • Manage multiple tasks and demands.
  • Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations.
  • Work from a strengths-based, harm-reduction, social rehabilitation model.
  • Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities, and disabilities.
  • Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently.
  • Work with populations identified as high risk and/or considered underrepresented in the County Mental Health system with multiple barriers.
  • Exhibit exemplary customer service, complaint resolution, compassion, and care in the execution of all duties and interactions.

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