Service Coordinator

3 weeks ago

Eau Claire, Wisconsin, United States Bartingale Mechanical Inc Full time
Service Coordinator Job Description

Bartingale Mechanical Inc is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Key Responsibilities:
  • Facilitate customer service requests for work performed by our technicians.
  • Route customer calls to appropriate sources and follow up with customers.
  • Gather and record accurate and complete information prior to scheduling technicians.
  • Provide technical troubleshooting and training and support to technicians.
Requirements:
  • One year's experience in a complex business office and ability to work in a fast-paced environment.
  • Professional experience in customer service or customer support role.
  • Effective communication skills - oral, written, and presentation.
  • Requires a high level of attention to details, tracking and follow through.
  • Proficient in Microsoft Office programs, including Outlook, Word, and Excel.
  • Ability to learn and navigate department/company specific systems.
  • Working knowledge of iPhone and iPad capabilities.
  • Previous experience in maintenance, service, or construction is preferred.
  • Mechanical aptitude and knowledge of HVAC, plumbing, or related knowledge is a plus.
Why Work with Us:
  • Innovative Projects: Work on exciting projects with a professional team, where safety is our #1 priority.
  • Collaborative Environment - Join a team who support and challenge each other to achieve excellence.
  • Onboarding - Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.
  • Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
  • Impact: Be a part of a company that makes a difference, both in the market and in the community.

We offer compensation in line with experience and excellent benefits, including four different medical plans, vision, dental, 401K with company match, employee stock purchase plan, profit sharing, short and long-term disability, paid time off/holidays, and robust training and development opportunities.

We strive to create a culture and environment that is inviting, encouraging, and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply.

Equal Opportunity Employer, including disabled and veterans.

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