Healthcare Safety Specialist

4 days ago


San Francisco, California, United States Clipboard Health Full time
Job Title: Trust and Safety Analyst

At Clipboard Health, we're revolutionizing the market for healthcare talent with our app-based marketplace. We're seeking a highly skilled Trust and Safety Analyst to join our growing team and help us ensure the health of our marketplace and the safety of our partnered healthcare facilities and healthcare providers.

About the Role:

The Trust and Safety Analyst will play a critical role in investigating safety incidents, managing communication with customers, and delivering high-quality service while providing satisfactory resolution to challenging cases. This role requires exceptional written and verbal communication skills, the ability to drive new projects, and a strong attention to detail.

Responsibilities:
  • Investigate safety incidents and manage communication with customers to ensure timely resolution
  • Develop and maintain safety initiatives and tools to reduce incidents and improve customer safety
  • Collaborate with cross-functional teams to drive policy and develop new policies to address safety issues
  • Evaluate safety and compliance risk and develop strategies to address gaps
  • Develop metrics for measuring Trust and Safety success and monitor and report on safety and compliance metrics
Requirements:
  • 3-5 years of experience in Trust and Safety or Risk Management
  • Exceptional written and verbal communication skills
  • Ability to drive new projects and launch policies and features to enhance platform safety
  • Strong attention to detail and ability to identify patterns of behavior and indications of abuse
  • Ethical and unbiased integrity and decision-making abilities
What We Offer:

At Clipboard Health, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you're passionate about healthcare and safety, and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.



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