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Regional Operations Manager

2 months ago

Lee's Summit, Missouri, United States Palm Beach Tan Full time

Overview:
We are seeking dynamic, enthusiastic, and positive leaders to effectively represent our brand, foster uplifting salon atmospheres, cultivate and mentor high-performing sales teams and management, deliver outstanding customer service, and nurture enduring client relationships.


BENEFITS:

  • Attractive salary and quarterly performance bonuses - your earning potential is limitless.
  • Leader in a vibrant, positive, and collaborative sales environment.
  • Paid Time Off (PTO) for all full-time roles - you begin earning as soon as you start.
  • Health & Dental Insurance for full-time employees.
  • 401(k) with company matching.
  • Up to $2,000 annually in Student Tuition Assistance for all associates.
  • Up to $1,800 per year in Student Loan Repayment Assistance for full-time roles.
  • Opportunities for career advancement and comprehensive training support.
  • Complimentary tanning and employee discounts.

RESPONSIBILITIES:
Oversee, coordinate, and manage Palm Beach Tan operations within a designated region to ensure alignment with company-wide objectives. Responsible for all facets of operations, including adherence to quality standards, systems, and procedures. Drive salons with a focus on sales enhancement. Monitor and manage costs including labor, sales expenses, revenue, and profitability. Recruit, hire, develop, and retain top-tier staff. Collaborate effectively with all Palm Beach Tan operators and support personnel, ensuring timely and efficient communication on all initiatives.


PEOPLE:

  • Exhibit integrity in all job functions, maintaining professionalism at all times.
  • Build open, candid, and trusting relationships with salon directors and staff, respecting diversity and differences; promote a collaborative team approach at all levels.
  • Continuously focus on customer needs; actively seek feedback for process improvement and clarification of communication channels.
  • Set challenging performance standards and support team members in achieving those goals; foster enthusiasm and a sense of investment in the company.
  • Communicate effectively with all staff levels to ensure operational effectiveness according to company standards and ethics.
  • Conduct regular one-on-one meetings with each salon director to ensure timely goal achievement and support team member development.
  • Assess the strengths and developmental needs of each team member; provide timely, specific feedback and coaching.
  • Build cohesive teams with complementary strengths; address staffing issues, including scheduling and turnover.
  • Foster commitment to the company mission and culture; align team priorities with company objectives.
  • Hold team members accountable for maintaining standards and following procedures.
  • Commit to creating a positive development environment to reduce turnover and maximize retention.
  • Plan for effective succession management, ensuring ongoing company growth through training and development.
  • Educate salon personnel on industry trends and best practices; guide them through transitions to maintain operational continuity.
  • Assist in the certification of training salons and develop senior salon directors in training roles.
  • Facilitate management development workshops and conferences.

SALES:

  • Design and present quarterly action plans and project lists to the Director of Operations regarding sales-building strategies, in line with marketing initiatives.
  • Provide strategic direction to salons within the region, ensuring consistency with operations and goal alignment.
  • Conduct regular salon visits and follow up with all directors and staff, providing feedback accordingly.
  • Maintain the integrity of operating systems, ensuring adherence to all operational and HR standards.
  • Protect the validity of the Certified Training Salon Program through continuous follow-up and updates.
  • Identify problems and suggest solutions in accordance with quality operating standards and HR policies.
  • Communicate district projects and initiatives to operations leadership; seek input and sign-off from the Director of Operations.
  • Create action plans for continual district growth, progress, and profitability.
  • Monitor operational quality, evaluating products, services, and facilities against current standards.

PROFITS:

  • Plan and direct the implementation of annual budgets and performance targets.
  • Work with salons to ensure the execution of in-salon policies and programs.
  • Monitor and direct salon-level costs, communicating regularly with salon directors regarding financial issues.
  • Eliminate inefficiencies in salons, guiding teams toward appropriate actions.
  • Set ambitious financial goals for operations, seeking ways to reduce costs without compromising service quality.
  • Make timely decisions considering various factors, including people, sales, quality, and profit.
  • Oversee cleanliness and operational standards in salons, ensuring timely communication regarding equipment needs.

QUALIFICATIONS:

  • Excellent verbal and written communication skills.
  • Thorough knowledge of retail and customer service environments.
  • Proficient in using smartphones, tablets, and PCs.
  • Competent with Outlook, Excel, and Word.
  • Able to interact effectively with diverse ethnic groups.
  • Must possess a valid driver's license and maintain a clean driving record.
  • Ability to lift 50 pounds without assistance.

EDUCATION / TRAINING:

  • Operations management experience required (3-5 years).
  • Bachelor's Degree or equivalent experience.