Healthcare Outreach Coordinator
2 weeks ago
Duke City Urgent Care is seeking a committed professional to fill the role of Patient Outreach Specialist.
Location: Not specified
Reporting to: Administrative Supervisor - Value Based Care Programs
Role Overview
The Patient Outreach Specialist is vital in establishing the first point of contact for patients at Duke City Urgent Care. Your approachable demeanor and exceptional customer service skills are essential in providing a welcoming experience for all patients. This position involves various administrative responsibilities to assist staff, patients, and their families efficiently.
Key Responsibilities
As a Patient Outreach Specialist, your duties will include:
- Delivering customer support through phone and digital platforms
- Accurately recording and gathering essential information
- Coordinating appointments and collaborating with various healthcare organizations
- Ensuring effective scheduling and team communication
- Managing registration and payment transactions
- Engaging in patient outreach initiatives
- Maintaining an organized workspace
- Working in harmony with the team
- Addressing patient inquiries and concerns proficiently
- Tracking and meeting performance benchmarks
Qualifications
- At least one year of relevant experience in healthcare or customer service
Education
- High School Diploma or equivalent
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