Assistant General Manager

4 days ago


Louisville, Kentucky, United States Restore Hyper Wellness - RHWM020 Full time
Job Summary

Restore Hyper Wellness is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our leadership team, you will play a critical role in driving business growth, developing and implementing sales strategies, and ensuring exceptional customer service.

Key Responsibilities
  • Leadership and Team Management
    • Assist in cultivating a high-performing team environment that provides exceptional customer service and drives sales growth.
    • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
    • Assist in the management of disciplinary actions involving all Restore employees.
    • Provide in-the-moment feedback and coaching to your team when necessary.
    • Oversee the onboarding and training of all new non-medical employees.
  • Operations Management
    • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
    • Maintain a safe, clean, and secure environment for all guests and employees.
    • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
    • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
    • Serve as an expert on Restore products and services.
  • Sales and Marketing
    • Check-in with Restore members regularly to ensure they are achieving their health and wellness goals.
    • Deliver individual sales goals and motivate your team to reach their targets.
    • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
    • Manage declined auto-pays and follow up on expiring credit cards.
    • Follow up on missed appointments.
    • Process freezes/terminations in a timely manner and send email communication to members.
  • Company Culture
    • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
    • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.
Requirements
  • Undergraduate degree or higher.
  • Proven track record of B2B sales experience.
  • At least one to three years of management experience.
  • Passion for fitness, athletic achievement, and general health and wellness.
  • Strong verbal and written communication skills.
  • Ability to deliver action plans based on key metrics.
  • Supportive leadership role and strong team player.
  • Driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • Importance on ethics and integrity and exhibit this every day.


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