Part-time IT Support Specialist in Washington, DC

2 days ago

Washington, Washington, D.C., United States VSO Full time
Technical Support Specialist - Part-time

We are seeking a motivated and detail-oriented Technical Support Specialist to join our team on a part-time basis in Washington, DC. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users, configuring and maintaining workstations, servers, and network infrastructure, and troubleshooting technical issues.

Key Responsibilities:
  • Configure, maintain, monitor, and support workstations, servers, and network infrastructure
  • Install, configure, test, maintain, monitor, and troubleshoot Windows systems and peripherals
  • Analyze, diagnose, and resolve end-users' technical problems and recommend corrective hardware and/or software solutions
  • Receive and respond to incoming tickets, documenting all steps taken to resolve issues in a timely and thorough manner
  • Accurately document instances of hardware and software failure, repair, installation, and removal, including root cause investigation
  • Recommend, schedule, and perform server OS improvements, upgrades, and repairs
  • Support development and implementation of new server projects and new hardware installations
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
  • Liaise with third-party support and server equipment vendors as needed
  • Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans
  • Provide guidance to junior members of the team as required
Requirements:
  • Working knowledge of Windows and user workstations
  • Familiarity with TCP/IP network protocols, firewall management, and security solutions
  • Working technical knowledge of infrastructure and supporting technologies such as SAN or NAS storage, Active Directory/Global Catalog
  • Knowledgeable of backup/restore solutions and anti-virus solutions
  • Must be within driving or walking distance of Washington, DC and willing to work onsite
  • Must be willing to work part-time
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
What We Offer:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft, and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more

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