Pharmacy Case Manager
4 days ago
A-Line Staffing Solutions is seeking a skilled Pharmacy Case Manager to join our team. As a Pharmacy Case Manager, you will play a vital role in supporting patients and caregivers throughout their healthcare journey.
Key Responsibilities
- Act as a liaison between patients, caregivers, medical professionals, and internal/external matrix partners.
- Assist patients/caregivers as appropriate to function as a patient advocate, educator, and single point of contact.
- Field incoming phone calls, triage, and route to the appropriate team for further action.
- Provide scripted information on reliable sources of information through various resources available.
- Assess patient needs, match with appropriate resources, and provide welcome calls with patient support materials and resources.
- Adhere to compliance standards, assess patient barriers, and refer to aligned resources.
- Identify closest SDOH resource outlet, assist in scheduling, and conduct benefit investigations and prior authorizations.
- Provide updates, partner with team members, and ensure timely patient support.
Requirements
- One year pharmacy technician experience.
- Licensed in Missouri or eligible to obtain a MO license.
- Bachelor's Degree and 5 years' experience in healthcare practice management or patient services setting.
- Strong computer skills with Microsoft Word, Excel, and PowerPoint.
- Excellent oral, written, and interpersonal communication skills.
Preferred Qualifications
- Patient support and access with call center experience.
- Patient assistance, reimbursement, and/or oncology experience.
- Medical coding, coverage, policy, and payment experience strongly preferred.
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