Behavioral Health Advocate

1 month ago

Oakland, California, United States La Clinica de La Raza Full time
About La Clinica de La Raza

La Clinica de La Raza is a non-profit, community-based health center dedicated to addressing health barriers and creating better lives for the underserved. With over 35 sites across Alameda, Contra Costa, and Solano County, we strive to provide high-quality services to our patients.

Volunteer Opportunities

We are seeking dedicated volunteers to join our team and contribute to our mission. As a volunteer, you will have the opportunity to make a meaningful impact in the lives of our patients and communities.

Responsibilities
  • Greet attendees, provide directions, and ensure a smooth flow of events.
  • Collect and log surveys to help us evaluate our programs and services.
  • Engage with young children through interactive storytelling and puppet shows that promote healthy habits.
  • Assist with the setup and breakdown of events, including PowerPoint presentations and other activities.
  • Provide administrative support, including making copies, preparing health education materials, and assembling registration packets.
Requirements
  • Passing background check.
  • Sign and complete all necessary forms.
  • Provide a valid government-issued ID.
  • Mask fit test (upon request by the Clinic Manager).
Guidelines
  • Maintain good personal hygiene, including clean hands, fingernails, hair, and brushed teeth.
  • For safety reasons, open-toe shoes are not allowed to be worn in clinical areas.
Confidentiality

As a volunteer, you may have access to confidential information regarding La Clinica, its employees, volunteers, or customers. This includes sensitive information such as names, phone numbers, addresses, dates of birth, health status, and employee personnel files. This information is considered Protected Health Information (PHI) and must be treated with utmost care.

To ensure the confidentiality and security of this information, please follow these guidelines:

  • Discuss confidential matters only in private settings and only when necessary.
  • Never share passwords or access codes under any circumstances.
  • Always log off your computer when you step away or finish using it.
  • Dispose of paper documents containing confidential or Protected Health Information in designated shredding bins, not regular trash cans.
  • File documents in their designated place when you are done with them.
  • Keep confidential or sensitive information locked away when not in use.
  • Do not take-home documents contain personal health information.
  • Exercise caution when sending emails or leaving voicemails; avoid sharing confidential information.
Equipment and Electronic Media

La Clinica phones, electronic mail (e-mail), copy machines, and other equipment are to be used for La Clinica business purposes.

Volunteers may use phones and/or e-mail only on a limited basis for personal matters so as not to interfere with work performance.

Volunteers must observe the following usage guidelines:

  • Authorize Use: Only use La Clinica's equipment and systems for authorized, lawful, and work-related activities. Avoid accessing or saving non-work-related materials.
  • Email and Internet Etiquette: Be cautious when opening emails and attachments from unknown senders, as they may contain viruses. Do not download or save unauthorized files.
  • Personal Use: Confine your personal use of the Internet, email, and chat to personal accounts that you access from home.
Child Abuse/Neglect or Elder Abuse Reporting

If you suspect a child or senior being served by La Clinica is experiencing physical or mental health abuse or neglect, report it immediately to your supervisor.

All records related to reporting suspected abuse or neglect are confidential.

Safety and Security

At La Clinica, we prioritize the safety and well-being of our volunteers and patients.

To ensure a safe and healthy work environment, we expect all volunteers to follow these essential safety guidelines:

  • Report any safety concerns: If you notice any condition or practice that you believe is unsafe, inform your supervisor immediately.
  • Follow posted safety rules and instructions: Familiarize yourself with all safety protocols and procedures to ensure a safe working environment.
  • Emergency preparedness: Familiarize yourself with fire exit locations, fire extinguishers, and emergency evacuation procedures.
  • Use authorized equipment and protective gear: Only operate equipment you've been trained to use and wear protective gear when required.
  • Promptly report accidents and injuries: Notify your supervisor of any accidents or injuries and seek first aid assistance as needed.

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