Healthcare Advocate I

4 weeks ago

Oakland, California, United States LifeLong Medical Care Full time
Job Overview

LifeLong Medical Care is a dynamic organization dedicated to providing innovative healthcare and social services to a diverse patient community. We are seeking a skilled Healthcare Advocate I to join our team in delivering high-quality patient care.

Job Summary

The Healthcare Advocate I will be responsible for providing services to patients with complex care needs. This includes conducting patient outreach, engagement, and psychosocial service assessment, as well as developing and implementing patient-centered care plans. The successful candidate will be the lead implementer of Enhanced Care Management (ECM) and will coordinate service referrals and delivery.

Responsibilities

Key responsibilities of the Healthcare Advocate I include:

  • Providing patient outreach and engagement services through telephone and in-person interactions at LifeLong, community, and residential sites
  • Assessing patient strengths and needs through the use of standard intake and screening tools, as well as health and social services records review
  • Actively involving patients and caregivers in the design and delivery of services, including the development of care plans that align with patients' values and goals
  • Providing and facilitating referrals for internal and external resources, and collaborating with patients to complete required applications and forms
  • Maintaining a patient caseload in accordance with LifeLong standards for the specific population served or site requirements
  • Utilizing data registries and reports to manage caseload, meet program requirements, and promote high-quality care
  • Providing health education and training to patients on topics such as harm reduction and disease risk-mitigation strategies
  • Assisting patients with accessing and retaining public benefits and insurance, as well as affordable housing
  • Respectfully and routinely communicating with patients, their care team members, external partners, and social supports
  • Maintaining knowledge of patients' medical and behavioral health treatment plans and facilitating service utilization
  • Participating in team meetings to coordinate care, support patient goals, and reduce barriers to accessing services
  • Advocating on behalf of patients to get their needs met and/or supporting patients to learn advocacy strategies
  • Keeping current on community resources and social service supports to effectively serve the target population


Requirements

The ideal candidate will have a commitment to working directly with low-income individuals from diverse backgrounds in a culturally responsive manner. They will also possess strong organizational, administrative, and problem-solving skills, as well as excellent interpersonal, verbal, and written skills. Additionally, the candidate will be able to prioritize tasks, work under pressure, and complete assignments in a timely manner.

Qualifications

Key qualifications for the Healthcare Advocate I include:

  • High School diploma or GED
  • At least one year of work or equivalent volunteer experience in a community-based healthcare or social service setting
  • Previous work or volunteer experience providing services to individuals with complex health and/or social services needs
  • Proficient skills using Microsoft Office applications, as well as the ability to work in and/or manage databases
  • Access to reliable transportation with current license and insurance


Salary and Benefits

The estimated salary for this position is $26.39/hour. LifeLong Medical Care offers excellent benefits, including medical, dental, vision, generous leave benefits, Flexible Spending Accounts, and a 403(b) retirement savings plan. We are an equal opportunity employer and strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. We are committed to providing a workplace that is free of known hazards and requires COVID-19 vaccinations for all employees, with approved medical or religious accommodations.

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