Service Engineer
4 weeks ago
We are seeking a highly skilled Service Engineer to provide maintenance and repair services for CNC machine tools at customer locations or remotely. This role involves troubleshooting and resolving mechanical and electrical issues, as well as creating and updating technical documentation related to service activities.
Key Responsibilities:
* Install, maintain, and repair CNC machines at customer sites
* Troubleshoot and resolve mechanical and electrical issues
* Create and update technical documentation related to service activities
* Develop, prepare, and analyze reports on service performance and customer feedback
* Assist and train customer service engineers on the installation and maintenance of new product lines
* Build and maintain strong relationships with customers, providing exceptional communication and service
Requirements:
* Bachelor's or Associate's Degree in a technical field preferred
* 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools
* Experience with CNC machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus
* Strong verbal and written communication skills with a focus on customer service
* Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams
* Basic computer skills, including proficiency in MS Word, Excel, and Outlook
* Adaptability to changes in the work environment and ability to manage competing demands
Travel Requirements:
* Willingness to travel 50% or more within a multi-state region, including driving and flying as needed
* Employee will work at the Technical Center when not visiting customer sites
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