Customer Service Representative

4 days ago


Evanston, Illinois, United States Target Full time

We're looking for a Customer Service Representative to join our team in a Small Format Store. As a Customer Service Representative, you'll be responsible for creating a welcoming experience for our guests by providing exceptional service and ensuring that every guest leaves our store with a positive impression.

Key Responsibilities:

  • Create a welcoming experience by authentically greeting all guests.
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal cues to tailor your approach.
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
  • Help guests as you complete workload with minimal guest disruption.
  • Work in all departments to ensure sales floor is full, zoned and in stock for guests.
  • Push and stock product to sales floor.
  • Execute adjacency changes, transitions, revisions and sales plans for all departments.
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Support execution of major transitions and ISM.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments.
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
  • Complete all backroom weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.
  • Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
  • Demonstrate a culture of ethical conduct, safety and compliance.
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs.

What We're Looking For:

  • Working in a fun and energetic environment makes you excited.
  • Providing service to our guests that makes them say I LOVE TARGET excites you.
  • Stocking, Setting and Selling Target products sounds like your thing.
  • You aren't looking for Monday thru Friday job where you are at a computer all day.

The Good News:

We have some amazing training that will help teach you everything you need to know to be a Customer Service Representative. However, there are a few skills you should have from the get-go:

  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Welcoming and helpful attitude toward guests and other team members.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
  • Work both independently and with a team.
  • Resolve guest questions quickly on the spot.
  • Attention to detail and follow a multi-step process.

Benefits:

Find competitive benefits from financial and education to well-being and beyond at Target.

Estimated Salary: $16.25 per hour

Target offers a competitive salary based on experience and location. This estimate is based on the job description, required skills, and qualifications.

Apply Now:

Target Careers



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