Customer Care Team Specialist

3 days ago

Knoxville, Tennessee, United States PETNET Solutions, Inc. Full time
About PETNET Solutions, Inc.

We are a global leader in PET radiopharmaceuticals, delivering high-quality products and services to over 2,800 imaging centers worldwide. Our team is dedicated to providing exceptional customer care and support to our customers.

Job Summary

We are seeking a highly skilled and motivated Customer Care Team Specialist to join our team. As a Customer Care Team Specialist, you will be responsible for providing exceptional customer service and support to our customers, including communication, coordination, and problem-solving.

Key Responsibilities
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
  • Demonstrate strong communication skills and 'soft' customer communication attributes to maintain high levels of customer satisfaction.
  • Ability to quickly learn, understand, and implement changes to key process workflows.
  • Acquire and maintain customer data in all appropriate databases on an ongoing basis.
  • Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
  • In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products.
  • Ongoing customer support and communication, including phone, computer, and web-based applications support.
  • Communicate new features and benefits to both internal and external customers.
  • Initiate frequent and regular contact with new customers to ensure smooth transitions.
  • Respond to complex inquiries and/or requests regarding PETNET's products and/or services.
  • Document processes and procedures as required, including both internal and external documentation.
  • Complete investigations and resolve complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT, and other team members and/or management to resolve.
  • Work independently, applying documented rules, and best practices, and/or instruction.
  • Set and maintain high standards for work quality and for accomplishments.
  • Demonstrate good work habits in the areas of time management, absenteeism, and tardiness.
  • Efficiently utilize various software and databases to document customer contacts, requests, gather input, and maintain customer information. Tools include, but are not limited to, PRS, CRM, Excel, PowerPoint, and Word.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to learn and adapt quickly to new processes and technologies.
  • High level of accuracy and attention to detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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