Network Infrastructure Support Specialist
5 days ago
InTegriLogic Corp is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.
We are seeking a skilled Network Infrastructure Support Specialist who will be responsible for providing remote and on-site technical support for our clients. The ideal candidate will have a strong background in managing servers and related support equipment, as well as experience with configuring networking equipment including routers, firewalls, and switches.
Key Responsibilities:
• Provide technical support for our clients, including troubleshooting and resolving networking hardware and software issues
• Configure and manage Windows-based computers, including workstation image management and Active Directory tools management
• Configure, troubleshoot, and resolve networking hardware and software issues
• Utilize PowerShell for automation and configuration changes en masse
• Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
• Serve as primary contact for 3rd party vendors
• Maintain high level of customer satisfaction
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner
Requirements:
• 5+ years' experience configuring and repairing Microsoft Windows-based computers
• 3+ years' experience with Microsoft Active Directory Users & Computers
• 2+ years' experience with using PowerShell to conduct changes en masse throughout a network
• 2+ years with configuring and deploying networking equipment including routers, firewalls, and switches
Additional Desired Qualifications:
• A+ Technical Certification or equivalent experience
• Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP)
• Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients
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