Software Support Specialist
2 days ago
Job Title: Software Support Specialist
Job Summary: We are seeking a skilled Software Support Specialist to join our team in providing exceptional customer support and technical assistance to our clients. As a Software Support Specialist, you will be responsible for resolving technical issues, installing and configuring software, and providing training to customers on our proprietary software.
Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, and remote access software
- Install, update, and configure software on customer computers
- Develop and deliver training on proprietary software to customers
- Participate in the resolution of complex technical issues
- Document all support activities in our CRM system
Requirements:
- Excellent PC and networking troubleshooting skills
- Auto-recycling industry knowledge
- Ability to multi-task and work in a fast-paced environment
- Experience with hardware and software issues on Microsoft Windows Operating Systems
- Strong verbal and written communication skills
Preferred Qualifications:
- Spanish language skills
- Experience with serial communication networks
- Experience in a technical support call center
- A+ and MSCE certifications
Working Conditions:
- Speaking: High
- Sitting: High
- Walking: Low
- Lifting: Low
- Standing: Low
- Hearing: High
- Climbing: Low
- Hand Dexterity: High
- Visual Acuity: High
Mental Requirements:
- Remembering: High
- Reading: High
- Analyzing: High
- Problem Solving: High
About Car-Part: Car-Part is a leading provider of software and web solutions for the automotive industry. We are committed to delivering exceptional customer support and technical assistance to our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
Why Work for Car-Part:
- Competitive salaries and performance-based bonuses
- 401K matching and employee benefits
- Flexible work schedule and remote work options
- Opportunities for professional growth and development
How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to submit your resume and cover letter for this exciting opportunity.
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