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Customer Service Representative

2 months ago

Newtown, Pennsylvania, United States Curtiss-Wright Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Curtiss-Wright. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns.
  • Coordinate activities with customer service representatives and provide direction and guidance as needed.
  • Support senior management on various work initiatives and projects.
  • Handle and resolve escalated customer issues in a professional and courteous manner.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
Requirements
  • High school diploma or equivalent required.
  • 2-3 years of experience in a similar role, preferably in the defense electronics industry.
  • Strong computer skills, including Microsoft Office and SAP experience a plus.
  • Experience in order management, including entering and providing status of customer purchase orders.
  • Detail-oriented, highly motivated, and able to coordinate tasks across multiple groups.
  • Excellent organizational and interpersonal skills.
  • Superior communication, decision-making, and teaming skills.
  • Ability to adapt to a fast-paced, dynamic work environment.
About Us

Curtiss-Wright is a recognized leader in comprehensive and integrated data acquisition through telemetry systems. We offer a broad range of products and services to meet the needs of our customers in the aerospace, defense, and commercial industries.

We value diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all employees. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact our Talent Acquisition team.