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Customer Service Ambassador
2 months ago
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Ambassador to join our team at Omni Richmond Hotel. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our public areas, ensuring a positive experience for our guests and associates.
Responsibilities:
- Ensure the hotel lobbies, public restrooms, and executive offices are serviced throughout the day, maintaining a high level of cleanliness and organization.
- Service all public restrooms, including lobby, lower lobby, and pool areas, ensuring they are clean and well-stocked.
- Service the executive offices, including maintaining the cleanliness and organization of the space.
- Service both men's and ladies associate locker rooms, ensuring they are clean and well-maintained.
- Service lobby and lower lobby pre-function space, including maintaining the cleanliness and organization of the area.
- Keep lobby balconies neat and clean at all times, ensuring a positive experience for our guests.
- Ensure the main guest entrance is neat and clean at all times, creating a welcoming atmosphere for our guests.
- Ensure all floral arrangements and plants are neat with no debris in the planters, maintaining a visually appealing environment.
- Ensure all ash urns throughout the property are neat and clean at all times, maintaining a safe and secure environment.
- Ensure water fountain and phone stations are maintained neat and clean at all times, providing a convenient and comfortable experience for our guests.
- Service guest and associate elevators, ensuring they are clean and well-maintained.
- Ensure that hotel, guest, and associate areas are maintained in a safe and secure environment, adhering to Omni's high standards.
- Complete any special projects assigned by management, demonstrating flexibility and a willingness to go above and beyond.
- Report any maintenance issues or concerns to management, ensuring prompt attention to any areas of need.
Requirements:
- Able to maintain a 4-diamond level of service, providing exceptional experiences for our guests.
- Able to work with management on special projects, demonstrating a willingness to collaborate and contribute to the team's success.
- Able to work in a fast-paced environment, remaining calm and composed under pressure.
- Maintain a professional business appearance, attitude, and performance, adhering to Omni's high standards.
- Able to work a variety of shifts, including weekends and holidays, demonstrating flexibility and a willingness to adapt to changing schedules.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, maintaining a high level of physical fitness and stamina.
