Customer Service Ambassador

5 days ago


Richmond, Michigan, United States State Farm Insurance Full time

Job Summary
As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. Your primary role will be to assist customers with inquiries, complaints, and policy changes, ensuring that they receive accurate and timely information regarding our insurance products and services.

Key Responsibilities
• Assist customers with policy applications, renewals, and cancellations
• Respond to customer inquiries and resolve issues in a professional and efficient manner
• Maintain accurate customer records and update information as needed
• Collaborate with team members to ensure customer satisfaction
• Stay updated on industry trends and changes in insurance policies
• Participate in training and development opportunities to continuously improve knowledge and skills

Requirements
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic knowledge of insurance products and services
• Ability to maintain confidentiality and handle sensitive customer information
• High school diploma or equivalent required

About State Farm Insurance
State Farm Insurance is a leading provider of insurance services, with a commitment to delivering exceptional customer service and support. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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