Retail Quality Assurance Manager

3 days ago


Orland Hills, Illinois, United States Woodforest National Bank Full time
Job Title: Retail Quality Assurance Manager

Woodforest National Bank is seeking a highly skilled Retail Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance with regulatory requirements and maintaining high-quality customer service standards across our branch network.

Key Responsibilities:
  • Conduct routine audits of work processes and practices to ensure compliance with established policies and procedures.
  • Collect, document, and analyze data to assess performance in compliance with regulatory requirements, bank procedures, service standards, and management policies.
  • Prepare detailed written reports on assessment findings and discuss results with management teams to identify areas for improvement.
  • Ensure branch responses to findings are adequate to address recommended corrective actions and follow up to ensure findings are closed as required.
Competencies Required:
  • Thorough knowledge of the Bank's products, services, policies, and procedures.
  • Solid technology abilities, including proficiency with Microsoft office applications and banking software applications.
  • Excellent presentation and communication skills, including technical writing abilities.
  • Strong interpersonal skills, ability to develop effective business partnerships, and build consensus across diverse teams.
  • Strategic and problem-solving mindset with developed analytical ability.
Minimum Qualifications/Experience:
  • 3 years of audit experience for a financial institution or 1 year as a Woodforest Branch Manager.
Work Status:
  • Full-Time.
Travel:
  • Up to 80% travel expected.

Woodforest National Bank is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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