Insurance Industry Professional

3 days ago


Fort Myers, Florida, United States AWA Insurance Full time

AWA Insurance, located in Fort Myers, FL, is currently seeking a highly skilled and caring Insurance Customer Service Representative to join our team.

The ideal candidate will have a talent for customer care and understand the needs and motivations of people. As an Insurance Customer Service Representative, you will work to inspire customer loyalty and significantly enhance the overall customer experience.

This role requires excellent communication skills - written, verbal, and listening - as well as self-motivation, attention to detail, and problem-solving abilities. The ability to effectively relate to customers and work in a team environment is also essential.

You can expect:

  • A competitive salary: $40,000-$60,000 per year (based on experience)
  • Paid time off (vacation and personal/sick days)
  • Profit Sharing
  • Health Insurance
  • Valuable experience
  • Growth potential/Opportunity for advancement

Responsibilities include but are not limited to:

  • Answering phones and greeting clients
  • Establishing customer relationships and following up with customers, as needed
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options


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