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Customer Relations Consultant

2 months ago

Evansville, Indiana, United States AT&T Full time

Position Overview:

Seize the chance to elevate your career in customer service We are excited to announce our upcoming recruitment events where you can engage with our management team and discover the rewarding opportunities available.

Join us in our dynamic call center environment:

This role is hybrid, allowing you to work both in the office and remotely.

About the Role:

As a Customer Service Representative, you will be at the forefront of our organization, handling customer inquiries through various channels. Your responsibilities will include:

  • Assisting customers with their questions and concerns regarding our products and services.
  • Utilizing multiple tools and systems to ensure effective communication and resolution.
  • Providing support for technical issues, billing inquiries, and service adjustments.

Key Responsibilities:

  • Engage with customers via phone, email, and online chat to address their needs.
  • Proactively troubleshoot and resolve issues related to voice and data services.
  • Collaborate with third-party vendors to ensure customer satisfaction.
  • Maintain up-to-date knowledge of all products, services, and promotions.

Work From Home Requirements:

  • A reliable internet connection with specified minimum speeds.
  • A dedicated workspace that meets our standards for remote work.

Qualifications:

  • At least one year of experience in customer service, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Ability to adapt to changing technologies and processes.

What We Offer:

We provide comprehensive training and resources to support your professional growth. Our compensation package includes competitive pay, a robust benefits program, and discounts on various services.

If you are passionate about delivering exceptional customer service and eager to grow your career, we invite you to explore this opportunity with us.