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Mailroom Operations Supervisor

2 months ago

Carrollton, Texas, United States Community Choice Financial Family of Brands Full time

Position Overview:

Location: Carrollton, TX

The Community Choice Financial Family of Brands is actively seeking a Mail Document Supervisor. This pivotal role involves the oversight and management of all mail correspondence functions within the Corporate Office. The selected candidate will lead a dedicated team to ensure the effective processing of both incoming and outgoing mail, while also implementing and maintaining tracking systems, enforcing security measures, generating performance reports, and managing the overall organization of the mailroom.

Key Responsibilities:

Leadership and Operational Management

  • Supervise and mentor mailroom personnel
  • Establish and enforce standard operating procedures (SOPs)
  • Oversee daily mail processing operations
  • Ensure compliance with privacy regulations and security protocols
  • Manage partnerships with courier services and postal providers

Process Improvement and Quality Assurance

  • Enhance mailroom efficiency and accuracy continuously
  • Implement and manage digital workflow systems
  • Oversee reconciliation processes and maintain chain of custody
  • Manage inventory of mailroom supplies and equipment

Risk Management and Security Oversight

  • Develop and maintain emergency response and business continuity strategies
  • Supervise procedures for handling suspicious mail
  • Manage surveillance systems and security measures

Reporting and Performance Analysis

  • Generate and analyze reports regarding mail volume and costs
  • Identify opportunities for process optimization
  • Provide regular updates to management on mailroom performance

Compliance and Auditing

  • Ensure adherence to company policies and regulatory standards
  • Assist with audits related to mail operations
  • Maintain accurate records of all mail transactions
  • Fulfill a full-time work schedule with regular attendance
  • Meet the physical demands of the role, including mobility within the office

Qualifications:

  • Bachelor's degree in Business Administration or a related field preferred; high school diploma with significant relevant experience required
  • 3-5 years of supervisory experience in mailroom operations or a similar administrative capacity
  • Strong leadership and team management capabilities
  • Excellent organizational and problem-solving skills
  • Proficiency in Microsoft Office and mailroom management software
  • Experience with process improvement methodologies
  • Knowledge of postal regulations and courier services
  • Understanding of data privacy laws and information security practices
  • Ability to maintain confidentiality
  • Self-motivated with the ability to manage multiple priorities
  • Exceptional communication and interpersonal skills

What We Offer:

  • Flexible Paid Time Off
  • Comprehensive training program for new hires
  • Access to a robust learning management system for professional development
  • Performance-based career advancement opportunities
  • Multiple medical insurance coverage options, including telemedicine
  • 401(k) retirement plan with company match
  • Company-sponsored life and AD&D insurance
  • Voluntary benefits including dental, vision, and disability plans
  • Diverse and inclusive workplace culture
  • Business casual dress code

About Us:

The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing a range of financial services through various brands across multiple states. We are committed to empowering our customers and communities with access to essential financial services.