Automotive Service Advisor
1 day ago
Job Title: Service Advisor
Job Summary:
We are seeking a skilled Service Advisor to join our team at Ted Britt Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience when visiting our dealership.
Responsibilities:
* Greet customers in a timely and friendly manner, obtaining vehicle information and addressing their concerns
* Assist customers in identifying mechanical problems and recommend corrective procedures
* Prepare repair orders, including time, cost, and labor estimates
* Explain work performed and repair order charges to customers
* Handle customer complaints and resolve issues in a professional and courteous manner
* Schedule service appointments and obtain customer and vehicle data prior to arrival
* Test drive vehicles with customers as needed to confirm problems or refer to test technicians
* Refer to service history, inspect vehicles, and recommend additional needed service
* Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers' specifications
* Provide a complete and accurate written cost estimate for labor and parts
* Establish promised time, check with dispatcher if necessary, and obtain customer's signature on repair order
* Establish customer's method of payment, obtain credit approval if necessary, and notify dispatcher of incoming work
Requirements:
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of the organization
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Salary Description:
$30,000+
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