Employee Engagement Specialist

2 weeks ago

Roseville, California, United States Larkin Benefit Administrators Full time

We are looking for meticulous and committed professionals to fill the role of Employee Success Associate. In this pivotal position, you will manage leaves of absence and ADA claims for various clients, ensuring adherence to both federal and state leave regulations. This role demands exceptional customer service and communication abilities, a readiness to learn and adapt, and the capability to collaborate effectively with diverse stakeholders.

Position Title: Employee Success Associate

Reporting To: Operations Manager

FLSA Status: Non-Exempt

Gain insights into exemplary service delivery while concentrating on fundamental leave types.

Key Responsibilities:

  • Oversee a comprehensive portfolio of leaves of absence and ADA claims for multiple clients, in accordance with client policies and applicable leave laws.
  • Leave management includes confirming eligibility, reviewing medical documentation, liaising with healthcare providers, client employees, and HR personnel, and facilitating return-to-work processes.
  • ADA management involves engaging in the interactive discussion process on behalf of clients, documenting discussions, seeking clarifications, and serving as a resource for clients assessing accommodation requests on an individual basis.
  • Deliver outstanding customer service by managing inquiries via phone and email, and providing timely responses to client employees regarding leave entitlements, policies, and benefits.
  • Collaborate effectively with Claim Specialists to ensure timely and accurate adjudication of employee claims.
  • Draft and dispatch correspondence to employees concerning leave entitlements, disability benefits, and the interactive discussion process.
  • When necessary, initiate return-to-work accommodations in compliance with relevant federal regulations.
  • Maintain high-quality employee leave and ADA documentation in accordance with established standards.
  • Be prepared to take on additional responsibilities on short notice as business needs arise.
  • When required, coordinate with short-term disability insurance carriers, workers' compensation providers, and employees.
  • Participate in client meetings, company-wide training sessions, and off-site events, which may involve occasional travel.
  • Be available to provide backup support for multiple accounts.
  • Perform other duties as assigned to meet organizational needs.
  • Expected to work 40 hours per week.
  • Anticipated to report to the office five days a week; after six months, eligibility for a hybrid work schedule will be evaluated based on performance.
  • Complete duties within regular business hours: Monday to Friday, 8am to 5pm (PST).

Qualifications:

  • A four-year college degree.
  • Proficient typing skills and strong knowledge of MS Word.
  • A commitment to delivering excellent customer service.
  • Ability to prioritize and focus on essential tasks.
  • Effective communication skills with colleagues, leadership, clients, and employees.
  • A systematic approach to tracking work to ensure timely and accurate completion.
  • Capability to identify and resolve issues promptly and efficiently.
  • Willingness to learn and embrace new challenges.
  • Initiative to understand the underlying reasons for processes.
  • Receptiveness to feedback and a commitment to continuous improvement.
  • Strong planning, time management, and punctuality skills.
  • Team-oriented, approachable, and respectful, fostering positive working relationships.
  • Excellent follow-through and common sense.
  • Exceptional attention to detail.
  • Strong organizational, quantitative, and verbal/written communication skills.
  • Able to comprehend various informational documents, including disability plan documents and client leave policies.
  • Ability to interpret reference materials, including administrative manuals and state and federal regulations.
  • Stay informed about changes in laws, policies, and procedures relevant to clients.

To discover more about Larkin Benefit Administrators, our culture, and the comprehensive benefits we provide, please visit our company website.

This job description is intended to outline the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

Larkin Benefit Administrators is dedicated to fostering an inclusive and diverse workplace. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We believe that diverse perspectives and experiences drive innovation and success. All qualified candidates are encouraged to apply.

The salary for this position is determined based on various factors, including relevant skills and experience, industry knowledge, market rates, geographic location, and internal equity. We aim for transparency and fairness in our compensation practices and welcome any inquiries during the hiring process.

Compensation details: Yearly Salary

  • Client Engagement Specialist

    1 week ago

    Roseville, California, United States Allworth Financial Full time

    Client Engagement SpecialistAllworth Financial is a distinguished independent firm focused on retirement planning, investment advisory services, and 401(k) management. Established in 1993, Allworth is committed to enhancing client well-being and education. As a rapidly growing, multi-billion dollar organization, they are recognized for their outstanding...

  • Consumer Engagement Specialist

    2 weeks ago

    Roseville, California, United States Kellogg Company Full time

    Position Overview The Consumer Engagement Specialist is accountable for enhancing the visibility, merchandising, and promotion of consumer packaged goods within the designated area. This role is pivotal in fostering consumer loyalty by guiding customers in selecting products that best meet their needs through effective questioning and attentive listening....

  • Member Engagement Specialist

    2 weeks ago

    Roseville, California, United States Life Time Fitness Full time

    Position Overview The Member Engagement Specialist is dedicated to providing exceptional service to all patrons and visitors. As the initial point of interaction, you play a vital role in ensuring that everyone who enters Life Time feels appreciated and welcomed. In this position, you will thrive in a lively and health-oriented atmosphere while fostering...

  • Automotive Sales Specialist

    2 weeks ago

    Roseville, California, United States Future Nissan Roseville Full time

    Join Our Team as an Automotive Sales Specialist at Future Nissan RosevilleAre you seeking a rewarding career with a reputable automotive dealership? Look no further! Future Nissan Roseville, a family-owned establishment with a rich history in the automotive industry, is excited to welcome a passionate Automotive Sales Specialist to our dynamic team.Position...

  • Sanitation Specialist

    2 weeks ago

    Roseville, California, United States Food Maxx Full time

    Sanitation Specialist Role at Food MaxxCompetitive pay range: $20.80-$24.51Overview of the Sanitation Specialist Position: This role is essential for ensuring that the Food Maxx facilities are maintained in a clean and organized manner. The responsibilities include:Maintaining cleanliness within the facilities, ensuring all areas are tidy and...

  • Claims Management Specialist

    2 weeks ago

    Roseville, California, United States Sedgwick Full time

    Join Our Team at SedgwickAt Sedgwick, we prioritize the well-being of our employees, fostering a culture that values care and support. We believe in providing flexibility and time for what matters most to you, allowing you to engage in meaningful work that makes a difference. Our commitment extends to supporting your mental, physical, financial, and...

  • Sales Support Specialist

    2 weeks ago

    Roseville, California, United States Audacy Full time

    Position OverviewAudacy is seeking a dedicated Sales Support Specialist to enhance the effectiveness of our sales team. This role will involve collaborating closely with the sales team on strategy development, pricing analysis, project oversight, and campaign execution to secure substantial business from local and regional clients. The Sales Support...

  • Culinary Supervisor and Transport Specialist

    2 weeks ago

    Roseville, California, United States Summit Food Service LLC Full time

    Culinary Supervisor and Transport Specialist Job Reference Number: 22439 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: California (US-CA) Position Overview: We are seeking a skilled Culinary Supervisor and Transport Specialist to join our corrections team. In this role, you will oversee and guide the culinary staff to ensure...

  • Mobile Sales Specialist, Metro

    2 weeks ago

    Roseville, California, United States MetroPCS Full time

    Retail Mobile Sales Specialist, Metro Retail ServicesAt MetroPCS, we are dedicated to fostering a diverse and inclusive environment where every individual feels valued. We uphold our commitment to equal opportunities for all, particularly for those from underrepresented communities. If you need assistance during the application process due to a disability,...

  • Marketing Specialist

    2 weeks ago

    Roseville, California, United States The Great Greek Mediterranean Grill Full time

    Job Title:Marketing SpecialistCompany:The Great Greek Mediterranean GrillWe are seeking a skilled marketing professional to represent The Great Greek and enhance our visibility within the community. This role involves promoting our catering services to a variety of organizations, including corporate offices, educational institutions, healthcare facilities,...

  • Radiologic Imaging Specialist

    2 weeks ago

    Roseville, California, United States Sutter Health Full time

    Job OverviewOrganization:Sutter HealthPosition Summary:The Radiologic Imaging Specialist proficiently conducts both standard and advanced computerized tomography examinations to generate high-quality images for medical professionals, aiding in the diagnosis, treatment, and prevention of health conditions. This role requires independent operation, utilizing...

  • Educational Support Specialist

    2 weeks ago

    Roseville, California, United States Roseville Joint Union High School District Full time

    Position OverviewThe Educational Support Specialist plays a vital role in enhancing the learning experience for students within the educational environment. This position is integral to the academic success of students, providing necessary assistance and support to educators and learners alike.Key ResponsibilitiesAssist in the implementation of educational...

  • Aquatic Safety Specialist

    2 weeks ago

    Roseville, California, United States SYUFY GROUP Full time

    Job OverviewLocationRoseville, CAEmployment TypeSeasonalTravel RequirementsNoneWork ScheduleDaytimeCategoryRecreationPosition Summary:At SYUFY GROUP, we are committed to providing rewarding career opportunities for individuals who excel in dynamic and engaging environments. Our facilities combine fitness, family, and community, creating a unique atmosphere...

  • Senior Treasury Management Specialist

    2 weeks ago

    Roseville, California, United States Tri Counties Bank Full time

    Join a Respected Financial InstitutionAt Tri Counties Bank, we take pride in our commitment to excellence and community engagement. We are seeking a Senior Treasury Management Specialist to enhance our treasury management services.COMPENSATION PACKAGEThe salary range for this position is between $91,000 and $113,000 annually, complemented by incentive...

  • Metal Finishing Specialist

    2 weeks ago

    Roseville, California, United States CPP Industries Full time

    Position OverviewCPP Industries is currently seeking skilled individuals for the role of Metal Finishing Specialist. This position is essential for ensuring the quality and aesthetics of our metal products.Successful candidates will be engaged in full-time employment, with opportunities for professional advancement within our organization.We are particularly...

  • Automotive Repair Specialist

    2 weeks ago

    Roseville, California, United States EchoPark Automotive Full time

    Position: Automotive Repair SpecialistLocation: Roseville, CACompany: EchoPark AutomotiveJob Type: ProductionExperience Level: AssociateOverview: EchoPark Automotive is seeking an Automotive Repair Specialist to join our team in Roseville, California. Our work environment fosters collaboration and positivity, distinguishing us from traditional automotive...

  • Audit Engagement Supervisor

    2 weeks ago

    Roseville, California, United States Jobot Full time

    Senior Audit Associate - Join Our Esteemed FirmWe are a prominent public accounting organization known for delivering exceptional service to our diverse clientele. Our dedicated team is committed to fostering internal career advancement while ensuring outstanding client satisfaction.Why consider a career with us? Competitive Compensation and Incentive...

  • Automotive Parts Counter Specialist

    2 weeks ago

    Roseville, California, United States Reliable Buick GMC Cadillac Full time

    Automotive Parts Counter SpecialistWe are looking for a dedicated individual with a strong interest in the automotive sector. This position involves daily interactions with clients and technicians, providing a chance to earn bonuses based on performance metrics.Qualifications:Proficient in reading and interpreting instructionsMaintaining a professional...

  • Procurement Operations Specialist

    2 weeks ago

    Roseville, California, United States LeadStack Inc. Full time

    LeadStack Inc. is a distinguished, rapidly expanding, certified minority-owned (MBE) staffing services provider specializing in contingent workforce solutions.As a recognized leader in the industry and certified as a Great Place to Work, we take pride in collaborating with some of the most esteemed Fortune 500 companies globally.Position Overview:Job Title:...

  • Client Relationship Specialist

    5 days ago

    Roseville, California, United States Fidelity Investments Full time

    About the RoleFidelity Investments is seeking a skilled Client Relationship Specialist to join our team. As a key member of our branch team, you will be responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways.Key ResponsibilitiesFacilitate setting targeted appointments that improve engagement...