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Product Management Director

2 months ago

Bellevue, Washington, United States Freshworks Full time

Job Summary:

Freshworks is seeking a seasoned Vice President of Product Management to lead the product strategy that will drive rapid commercial growth of Freshservice, our fast-growing IT platform.

Freshservice is a cloud-based IT Service Management (ITSM) platform that enables IT teams to deliver modern IT services and experiences.

The right candidate will leverage an understanding of Chief Information Officer (CIO) priorities, IT Infrastructure and Operations (I&O) workflows, and leverage Artificial Intelligence (AI) to transform these products to deliver incredible value for end-users and customers.

Key Responsibilities:

  • Strategic Leadership:
    • Pair customer insights, developed from multiple internal and external channels, with deep expertise in emerging technologies and competitive landscapes to develop effective product strategies and a multi-year roadmap that will drive revenue growth across Small and Medium-sized Businesses (SMBs) to large enterprise customers.
    • Develop operational, time-bound plans that align team members to deliverables to achieve all product milestones.
    • Successfully collaborate with, and lead, a diverse, globally distributed, cross-functional team spanning product/engineering and Go-to-Market (GTM) teams to drive business outcomes.
    • Design for customer delight to deliver value and in a timely way, further elevating Freshworks' brand for innovation, our ability to execute, and our customer Net Promoter Score (NPS).
  • Team Development:
    • Build and lead a high-performing product team and leaders, promoting a culture of diversity, innovation, and continuous improvement.
  • Proven Success:
    • Demonstrated ability to set product-growth strategy and related Key Performance Indicators (KPIs) (Monthly Recurring Revenue (MRR), Customer Lifetime Value (CLV), Churn, etc.), gain alignment across senior leadership, and develop/deliver on an execution plan - with clear accountabilities, milestones, and owners - to drive growth and achieve commercial goals.
  • Experience:
    • Minimum of 10 years' of product management leadership experience in similar business applications companies and/or product-led Software as a Service (SaaS) businesses: also required is at least 5 years' of progressive leadership experience to reach a level comparable to this one (scope, scale, and impact) and building products in the IT domain.
    • Ideal candidate has experience Managing a scaled SaaS product (>$250M Annual Recurring Revenue (ARR))
  • Leadership Skills:
    • Excellent leadership and team management abilities, with a track record of building and leading high-performing, diverse teams
  • Communication:
    • Strong communication and collaboration skills, with the ability to work effectively with senior management and business leaders
  • GTM Acumen:
    • Collaborate with sales and marketing teams to develop effective GTM strategies
  • Other:
    • Ability to balance a strategic outlook with a hands-on approach to focus on details (as needed), adept at managing teams in an agile environment, dedicated to putting customers and users at the forefront of product development.

What We Offer:

Freshworks offers a competitive compensation package, including a base salary, bonus, and equity. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.

How to Apply:

If you are a motivated and experienced product management leader looking to join a fast-growing company, please submit your resume and a cover letter explaining why you are the ideal candidate for this role.