Product Management Director

4 weeks ago

Bellevue, Washington, United States Chewy Full time
Product Management Director

Chewy is seeking a Product Management Director to join our team in Bellevue, WA. As a key member of our Mobile Apps team, you will be responsible for the strategy, design, and platform quality for our Mobile Apps. You will work closely with cross-functional teams to develop and launch sophisticated, high-quality, consumer-facing mobile app experiences that connect deeply with customers and strengthen dedication and brand love.

Key Responsibilities:

  • Apply vision, strategy, and thought leadership for our Apps that impact Chewy, at scale
  • Build and cultivate strong cross-functional relationships, influencing and elevating outcomes
  • Help develop and build a vision that connects Chewy's full offering into a customer-first experience that drives performance
  • Identify green field opportunities, outstanding to mobile apps, to better serve customers from ideation to feature launch
  • Launch features with a high-quality bar for design and CX, resulting in sophisticated and complete customer experiences
  • Collaborate with cross-functional business, design, product, and engineering collaborators to align on the product strategy and maintain recurring communication to share updates and bring together suggestions
  • Guide and influence cross-functional teams of product managers, engineers, designers, and financial analysts while playing a key role in prioritizing and communicating their work across the organization
  • Work with UX research and Customer Service to bring together qualitative customer feedback and leverage the same for roadmap/feature validation
  • Work closely with app technology engineers attending daily and weekly Scrum meetings

Requirements:

  • Technical Skill: 7+ years in Product Management for Mobile Apps
  • Strategic Business Partner: A business partner to the Technology leadership team, Development Engineers, Design, Brand, and Product organizations
  • Industry Experience: 10+ years of experience in retail, eCommerce, or consumer packaged goods company, or confirmed experience
  • Customer Exposure: Experience interacting with influential customers, including the CEO and CTO
  • A history of launching premium, consumer-facing app products and/or features with a customer-first approach, delivering significant business impact
  • Experience building or working on businesses that demonstrate social and content as part of customer journeys
  • Familiar with and know the importance of defining and impacting KPIs
  • Strong product foresight combined with influencing skills to serve as a leader with vision for teams of product managers, engineers, designers, and analysts
  • Experience working in a culture of experimentation, learning, and innovation to seek user needs
  • Experience in communicating clearly (verbally and in writing) to senior leadership audiences internally and externally. Strong ability to communicate sophisticated financial concepts in a simple way and to tailor key messages and presentation style to multiple audiences
  • Ability to build collaborative and mutually beneficial relationships with all customers and lead conflict resolution. Success in crafting an inclusive culture that builds trust between cross-functional teams to drive the success of the entire company
  • BA or BS in Computer Science or equivalent experience. MBA a plus
  • Position will require travel, ~3x per year

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