Executive IT Support Specialist

2 days ago


San Francisco, California, United States The Phoenix Group Full time
Job Title:

Executive IT Support Specialist

About The Phoenix Group Advisors:

The Phoenix Group Advisors is a dynamic organization providing expert IT support services to executive-level users. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants.

Salary:

$90,000-$120,000 per year, plus bonuses.

Job Description:

We are seeking an experienced Executive IT Support Specialist to join our team. This role requires prompt support, with employees reaching client sites within an hour. The ideal candidate will handle technical challenges, provide expert guidance, and top-tier support to end-users.

Key Responsibilities:
  • Deliver high-quality, executive-level support to clients onsite and remotely.
  • Establish and maintain strong client relationships.
  • Promote the adoption of modern cloud technologies.
  • Monitor and support cloud systems and infrastructure.
Required Skills and Qualifications:
  • 6+ years of recent experience providing end-user technical support to executive-level users.
  • Strong expertise in macOS and Windows desktop environments.
  • Experience with Microsoft technologies: Windows Server, Active Directory, Exchange, and Office 365.
  • Excellent problem-solving skills and attention to detail.
Benefits:
  • Competitive salary and comprehensive benefits package.
  • Exposure to cloud technologies such as Office 365, Azure, and more.
  • Work with a team of senior technicians focused on delivering exceptional service.


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