Training Director

3 days ago


Norfolk, Virginia, United States Chick-fil-A Full time
About Chick-fil-A

Chick-fil-A, Inc. is a family-owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Our commitment to serving local communities through quality service and care is unwavering.

Job Summary

We are seeking a highly motivated and experienced Training Director to join our team at Chick-fil-A Broad Creek Crossing. As a key member of our leadership team, you will be responsible for developing and implementing training programs that promote a culture of CARE, accountability, and excellence in customer service.

Responsibilities
  • Develop and execute training plans to ensure all team members are equipped to provide exceptional customer service and meet company standards.
  • Lead a team of trainers to deliver high-quality training sessions and provide ongoing coaching and feedback.
  • Collaborate with the Operating Partner and Executive Leadership team to ensure alignment with company goals and objectives.
  • Monitor and analyze training effectiveness, making adjustments as needed to optimize results.
  • Manage administrative tasks, including creating training plans, tracking team member progress, and maintaining accurate records.
Qualifications
  • 2+ years of experience in training and development, preferably in a restaurant setting.
  • Proven track record of success in developing and implementing training programs that drive results.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
  • Strong leadership skills, with the ability to coach and develop team members.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • Paid Time Off
  • Medical Insurance
  • Scholarships $1000-$2500
  • Sundays off
  • Community CARE opportunities
  • Leadership Development

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