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Store Operations Manager

2 months ago

Truckee, California, United States Optimum Full time
About the Role

As a Store Manager at Optimum, you will oversee the daily operations of our retail store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products/services. You will mentor, coach, and engage with employees and customers to deliver consistent excellence.

Key Responsibilities
  • Performance Management
    • Monitor performance of the Retail Store staff and provide feedback to ensure maximum customer satisfaction.
    • Help identify training needs and workload requirements with available resources.
  • Cash Handling and Security
    • Oversee accurate cash handling, including training for all Retail Store employees to ensure accuracy and auditing.
  • Employee Development
    • Ensure the competency and continuity of qualified Retail Sales Agents is achieved through effective training, motivation, coaching, development, and performance recognition.
  • Store Operations
    • Conduct monitoring in accordance with Company policy to ensure quality service and customer satisfaction.
    • Assist in maintenance of employee data and payroll/attendance records.
    • Responsible for ensuring timely and accurate openings/closings for the Retail Store.
  • Leadership and Management
    • Assist management with expense control including Overtime, T&E, and other departmental expenditures.
    • Participate in and facilitate regularly scheduled department conference calls and meetings.
    • Develop and implement retail sales strategies for store and serve as a strategic partner in the overall operation of the organization.
Requirements
  • Education and Experience
    • Associate Degree in Business preferred; High School degree is required; minimum of five years related Sales experience in a customer relations environment.
    • 3 years in a high-volume customer service/sales/retail environment.
  • Skills and Qualifications
    • Bilingual - Spanish highly preferred.
    • Ability to work well under pressure while performing multiple tasks.
    • Ability to work in a fast-paced and ever-changing environment.
    • Proficiency in using Windows and Microsoft Office software, including Excel and Word.
    • Flexibility and adaptability are crucial for working in a Retail Sales environment.
    • Robust supervisory skills including coaching, mentoring, motivation, recognition, and time management preferred.
    • Valid Driver License and ability travel to multiple locations required (within 35 miles).
    • Excellent listening skills and patience.
    • Excellent analytical problem-solving and conflict resolution skills.
    • Strong oral and written communication skills.
    • Excellent customer service skills.
    • Ability to lead and motivate a high-performance sales team.
    • Ability to lead and supervise others in a retail sales environment with high sales and service focus.
About Optimum

At Optimum, we're driven by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.