Store Manager

5 days ago

Truckee, California, United States Optimum Full time
Job Summary

As a Store Manager at Optimum, you will be responsible for overseeing the daily operations of our retail store locations. This includes ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products and services. You will mentor, coach, and engage with employees and customers to drive sales and provide exceptional customer service.

Key Responsibilities
  • Monitor performance of the Retail Store staff and provide feedback to ensure maximum customer satisfaction.
  • Responsible for overseeing accurate cash handling, including training for all Retail Store employees to ensure accuracy and auditing.
  • Ensure the competency and continuity of qualified Retail Sales Agents is achieved through effective training, motivation, coaching, development, and performance recognition.
  • Conduct monitoring in accordance with Company policy to ensure quality service and customer satisfaction.
  • Assist in maintenance of employee data and payroll/attendance records.
  • Responsible for ensuring timely and accurate openings/closings for the Retail Store.
  • Assist management with expense control including Overtime, T&E, and other departmental expenditures.
  • Notify Manager, Director, and VP of any cash variances equal or greater than $100. Conduct disciplinary action as necessary.
  • Participate in and facilitate regularly scheduled department conference calls and meetings.
  • Ensure that sales goals are clearly communicated to each RSA and monitors performance daily.
  • Develop and implement retail sales strategies for store and serves as a strategic partner in the overall operation of the organization.
  • Exceeds growth and profit objectives by maximizing each customer interaction.
  • Drives sales of Optimum products and services while keeping a keen focus on efficient operations to ensure maximum profitability.
  • Ensure that all planograms and merchandising displays meet Company standards.
  • Partners with other channels to drive store traffic and participates in internal and external events to create location awareness.
  • Flexibility in traveling to alternate store locations.
  • Supervises and manages performance, attendance, and training requirements.
  • Assist Retail Market Manager with hiring, ongoing performance reviews, and plan of action for underperforming Retail Sales Consultants.
Requirements
  • Associate Degree in Business preferred; High School degree is required; minimum of five years related Sales experience in a customer relations environment.
  • 3 years in a high-volume customer service/sales/retail environment.
  • Bilingual - Spanish highly preferred.
  • Ability to work well under pressure while performing multiple tasks.
  • Ability to work in a fast-paced and ever-changing environment.
  • Proficiency in using Windows and Microsoft Office software, including Excel and Word.
  • Flexibility and adaptability are crucial for working in a Retail Sales environment. Extended staffing during nights, weekends, and holidays may be required.
  • Robust supervisory skills including coaching, mentoring, motivation, recognition, and time management preferred.
  • Valid Driver License and ability travel to multiple locations required (within 35 miles).
  • Excellent listening skills and patience.
  • Excellent analytical problem-solving and conflict resolution skills.
  • Strong oral and written communication skills.
  • Excellent customer service skills.
  • Ability to lead and motivate a high-performance sales team.
  • Ability to lead and supervise others in a retail sales environment with high sales and service focus.
  • Excellent verbal and written communication skills.
  • Must be able to lift and carry equipment, up to 35 pounds, for longer periods of time
About Optimum

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

We invite you to be a part of our journey and join our winning team, so together, we'll shape the future of connectivity.

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