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Customer Service Representative

2 months ago

Lynchburg Virginia, United States Enterprise Holdings Full time

Job Summary:

Enterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
  • Continuously build knowledge and skills through on-the-job training and development opportunities

Requirements:

  • Must be at least 18 years old
  • Minimum of 1 year customer service or sales experience in a fast-paced environment
  • High School Diploma or G.E.D. required
  • Must have reliable transportation to and from work
  • Must have a valid driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years
  • No drug or alcohol-related violations in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company

Benefits:

  • Paid time off and paid vacation time
  • Direct deposit
  • 401k retirement investment plan with company match and profit sharing
  • Access to Employee Assistance Program
  • Discounts on renting vehicles
  • Discounts on purchasing vehicles through Enterprise Car Sales

Work Schedule:

Saturday: 7:30am - 2pm

Sunday: 7:30am - 4pm

Tuesday: 4pm - 12am