Guest Service Associate
4 days ago
We are looking for a friendly and attentive Guest Service Associate to join our team at Paragon Hotel Company.
Job Summary:
- Deliver exceptional guest service by responding to requests, resolving issues, and providing information about hotel amenities and services.
- Maintain accurate records of guest interactions, complaints, and feedback.
- Process transactions, handle cash, credit card payments, and maintain balance throughout the shift.
- Familiarize yourself with hotel policies, procedures, and emergency protocols.
- Work collaboratively with other departments to drive guest satisfaction and hotel revenue growth.
Requirements:
- 1+ year of experience in a branded, quality hotel preferred
- High School diploma or equivalent required; Associate's or Bachelor's Degree preferred
- Excellent communication, interpersonal, and problem-solving skills
- Ability to multitask, prioritize tasks, and work under pressure
Estimated Salary Range: $40,000 - $55,000 per annum, depending on location and experience
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