Guest Service Associate

4 days ago


Anderson, South Carolina, United States Paragon Hotel Company Full time
Guest Service Associate

We are looking for a friendly and attentive Guest Service Associate to join our team at Paragon Hotel Company.

Job Summary:

  • Deliver exceptional guest service by responding to requests, resolving issues, and providing information about hotel amenities and services.
  • Maintain accurate records of guest interactions, complaints, and feedback.
  • Process transactions, handle cash, credit card payments, and maintain balance throughout the shift.
  • Familiarize yourself with hotel policies, procedures, and emergency protocols.
  • Work collaboratively with other departments to drive guest satisfaction and hotel revenue growth.

Requirements:

  • 1+ year of experience in a branded, quality hotel preferred
  • High School diploma or equivalent required; Associate's or Bachelor's Degree preferred
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to multitask, prioritize tasks, and work under pressure

Estimated Salary Range: $40,000 - $55,000 per annum, depending on location and experience



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