Enterprise CS Professional
2 weeks ago
As an Enterprise CS Specialist at InEvent, you will be responsible for overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.
Key Responsibilities
• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions and provide the best solution and course of action for their project(s);
• Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upsell through customer/client experience;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Support Enterprise clients via email and virtual calls.
Requirements
• 4+ years of experience in a Customer Success or Account Management position;
• Exceptional ability to communicate/present and foster positive business relationships;
• Experience with delivery of training or live customer support;
• Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
• Accountability and personal organization are essential;
• Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Outstanding communication skills;
• Problem solver by nature;
• Be a fast learner and resilient;
• Permission to travel and work in the U.S (should have an SSN);
Perks
• Global Health Insurance, including $0 deductible and outpatient;
• Paid Time Off (PTO);
• Annual Summits;
• Birthday Gift and Work Anniversary Gifts.
Contract
This is a Permanent, Full-time position (40hrs per week).
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