Health Program Representative I

4 weeks ago


Indianapolis, Indiana, United States Elevance Health Full time
Job Summary:

As a Health Program Representative I at Elevance Health, you will play a vital role in providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision, you will handle inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Key Responsibilities:

• Gather and record appropriate member information in accordance with policies and procedures via telephone.
• Encourage members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
• Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants registered in Care Management.

Requirements:

• HS diploma or the equivalent.
• Minimum of 6 months experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills:

• Computer/keyboarding proficiency strongly preferred.
• Knowledge of company products, services and benefits preferred.

About Elevance Health:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

What We Offer:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Work Environment:

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Equal Employment Opportunity:

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Accommodation:

Applicants who require accommodation to participate in the job application process may contact for assistance.

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