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Customer Experience Representative

2 months ago


Cumming, Georgia, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Engagement: Create a positive member experience by providing a superior level of customer service, responding to member inquiries, and resolving issues in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, ensuring accurate and up-to-date information.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a welcoming environment for members and guests.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related industry.
  • Basic Computer Proficiency: Familiarity with computer systems and software, including membership management systems.
  • Passion for Fitness: A genuine interest in fitness and health, with a desire to support members in achieving their wellness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
  • Reliability and Punctuality: A strong commitment to being on time and meeting deadlines, with a focus on delivering high-quality results.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $10.50.
  • Opportunities for Advancement: A clear path for career growth and development within the company.
  • Comprehensive Training: Ongoing training and support to ensure success in the role.