Customer Experience Coordinator

4 days ago


Richmond Heights, Ohio, United States CBIZ Full time
Job Overview

Marcum Search is actively partnering with a reputable client in the Cleveland area to find talented Customer Service Specialists. This company boasts a long-standing history and commitment to growth, offering an exceptional work environment where employee value and appreciation are deeply ingrained in the company culture.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels, ensuring swift resolution and high customer satisfaction.
  • Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
  • Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
  • Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
Requirements
  • High school diploma or equivalent required.
  • Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
Compensation Package

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, along with opportunities for growth and professional development.



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