Client Experience Associate
3 weeks ago
CBIZ seeks a Client Experience Associate to deliver outstanding customer service and satisfaction in the Cleveland area. This individual will build relationships with internal and external customers and ensure a seamless experience with our company and department.
About CBIZ
CBIZ is a well-established company with a strong commitment to growth and employee appreciation. Our team values a positive work environment and collaboration. As a member of our team, you will have the opportunity to contribute to and share in our continued success. The ideal candidate will be responsible for resolving customer inquiries efficiently, facilitating smooth transactions, and ensuring customer satisfaction.
Key Responsibilities
• Respond promptly and professionally to customer inquiries via various communication channels.
• Assist customers with product information, pricing, availability, and order processing.
• Handle and resolve customer complaints and issues effectively, aiming for swift resolution while maintaining high customer satisfaction.
• Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
• Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
• Monitor and manage customer accounts, including processing returns, exchanges, and credits as needed.
• Provide product support and troubleshooting assistance to customers as required.
• Proactively identify opportunities to improve customer service processes and procedures.
Requirements
• High school diploma or equivalent required.
• Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing priorities and a fast-paced work environment.
Salary Range and Benefits
The estimated salary range for this position is $42,000 - $52,000 per annum, depending on experience. CBIZ offers a competitive benefits package, including health insurance, retirement plan, and paid time off. For immediate consideration, please submit your most current resume.
-
Warehouse Associate
2 days ago
Richmond Heights, Ohio, United States DoorDash USA Full timeAbout DoorDash USAWe are a rapidly growing team at DoorDash USA, dedicated to providing exceptional customer experiences in our brick-and-mortar convenience stores. As a Warehouse Associate - Customer Experience Specialist, you will play a crucial role in ensuring that our customers receive their orders efficiently and with a smile.
-
Client Support Associate
3 weeks ago
Richmond Heights, Ohio, United States CBIZ Full timeRequired Skills and QualificationsBachelor's degree or equivalent required.Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.Excellent communication skills, both verbal and written, with a professional and courteous demeanor.Strong problem-solving abilities and the ability to remain calm under...
-
Client Solutions Specialist
3 weeks ago
Richmond Heights, Ohio, United States CBIZ Full timeAbout the RoleWe are seeking a highly skilled Client Solutions Specialist to join our team at Marcum Search's partner company in Cleveland. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and driving business growth.Key ResponsibilitiesProvide excellent customer service, responding promptly and...
-
Customer Experience Coordinator
3 weeks ago
Richmond Heights, Ohio, United States CBIZ Full timeJob OverviewMarcum Search is actively partnering with a reputable client in the Cleveland area to find talented Customer Service Specialists. This company boasts a long-standing history and commitment to growth, offering an exceptional work environment where employee value and appreciation are deeply ingrained in the company culture.Key...
-
Store Associate
3 weeks ago
Richmond Heights, Ohio, United States Meijer Full timeAbout UsWe are Meijer, a family-owned retailer that has been serving communities for over 90 years. We are committed to helping people provide for themselves and their families.Job DescriptionWe are seeking a Store Associate to join our team in Richmond Heights, OH. As a Store Associate, you will be responsible for delivering exceptional customer service,...
-
Medical Care Associate
3 weeks ago
Richmond Heights, Ohio, United States Alameda Health System Full timeMedical Care Associate Job SummaryWe are seeking a motivated Medical Care Associate to join our team at Alameda Health System. In this role, you will provide direct patient care and support to our nursing staff under the guidance of experienced professionals.Duties:Assist patients with meals, personal hygiene, and incontinent care.Perform suction equipment...
-
Broadview Heights, Ohio, United States Classic Color Full timeAbout Our CompanyClassic Color is a premier pre-media and print services provider, offering a wide range of services including specialty print, artistic retouching, and photo manipulation. We partner with forward-thinking companies to help them innovate their brand through print and print-related materials.Job SummaryWe are seeking an experienced supply...
-
Customer Experience Associate
3 weeks ago
Garfield Heights, Ohio, United States Terrasana Full timeJob OverviewAt Terrasana Dispensary, we pride ourselves on delivering exceptional patient care through our knowledgeable and compassionate staff. As a Medical Cannabis Specialist, you will play a vital role in ensuring our patients have access to the best products and services available.Responsibilities:Develop strong relationships with patients by actively...
-
Retail Associate Experience
2 weeks ago
Richmond Dale, Ohio, United States Family Dollar Full timeAbout the RoleAs a Customer Service Representative at Family Dollar, you will play a key role in delivering exceptional service to our customers.The ideal candidate will be responsible for:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions accurately and efficientlyAnswering questions regarding the...
-
Client Onboarding Coordinator
3 hours ago
Shaker Heights, Ohio, United States The Botnick Law Firm, LLC Full timeJob SummaryThe Botnick Law Firm, LLC is seeking a highly skilled Client Onboarding Coordinator to join their team. As a key member of the firm's intake process, this individual will be responsible for surveying prospective clients, empathizing with them on the details of their case, and managing new client onboarding.This role requires strong communication...
-
Warehouse Associate
2 weeks ago
Middleburg Heights, Ohio, United States ABM of Ohio Full timeAbout the JobWe are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at ABM of Ohio.As a Warehouse Associate, you will be responsible for maintaining a clean and organized warehouse environment. This includes sweeping and mopping floors, cleaning surfaces, and disposing of trash.Responsibilities:Clean and maintain...
-
Technology Services Associate
3 weeks ago
Mayfield Heights, Ohio, United States AXA Professionals Full timeJob DescriptionIn this exciting position as a Technology Services Associate, you will be part of a dynamic team that delivers exceptional IT services to our clients. Your primary focus will be on providing proactive and reactive support to ensure our clients' systems and networks run smoothly and efficiently.
-
Facilities Maintenance Associate
2 weeks ago
Warrensville Heights, Ohio, United States Healthcare Services Group Full timeOur MissionAt Healthcare Services Group, our mission is to provide exceptional service to our clients and their patients. We strive to deliver high-quality solutions that meet the unique needs of each facility.We believe in creating a work environment that is collaborative, respectful, and inclusive. Our team of professionals works together to achieve our...
-
Freight Transportation Specialist
5 days ago
Richmond Heights, Ohio, United States US Foods, Inc. Full timeJob SummaryThe Freight Transportation Specialist is responsible for safely transporting food products to customers, ensuring timely deliveries while providing exceptional customer service.Key ResponsibilitiesPerform pre-trip and post-trip equipment inspectionsSafely drive trucks to customers and meet scheduled customer delivery timesVerify accuracy of...
-
Sales Floor Associate Position
4 weeks ago
Maple Heights, Ohio, United States Dollar Tree Full timeJob Summary: As a Sales Floor Associate at Dollar Tree, you will be responsible for handling all sales transactions while operating an assigned cash register. You will also maintain the security of all cash and provide exceptional customer service to our clients. About Us: Dollar Tree is a leading retail chain that offers a wide range of products at...
-
Guest Experience Coordinator
3 weeks ago
Mayfield Heights, Ohio, United States KREATE STUDIO LLC Full timeWe are seeking a highly skilled Guest Experience Coordinator to join our team at Kreate Studio for Hair, Beauty and Well Being. As the face of our salon, you will be responsible for ensuring exceptional customer service, supporting stylists, and maintaining a clean and inviting atmosphere.Key Responsibilities:Establish strong relationships with guests...
-
Reliable Class A Truck Driver Wanted
5 days ago
Richmond Heights, Ohio, United States US Foods, Inc. Full timeAbout the JobWe are seeking a skilled and reliable Class A Truck Driver to join our team at US Foods, Inc. As a key member of our logistics department, you will be responsible for safely driving trucks to customers and meeting scheduled delivery times.Job DescriptionSafely operate tractor-trailer combinations to transport food products to customers;Unload...
-
Retail Customer Experience Specialist
2 weeks ago
Maple Heights, Ohio, United States Family Dollar Full timeJob Description:We are seeking a skilled and results-driven Retail Sales Associate to join our Family Dollar team. As a vital member of our retail staff, you will contribute to driving sales growth, achieving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:• Engage with customers to understand their needs and...
-
Customer Experience Ambassador
4 weeks ago
Middleburg Heights, Ohio, United States DISH Full timeCompany OverviewDISH is a leading provider of connectivity solutions, reimagining the future of communication. With over 40 years of experience, we've been driving innovation and growth in the industry.We're a diverse team of experts dedicated to delivering exceptional customer experiences. Our mission is to simplify lives and empower individuals through...
-
Nail Care Professional
3 weeks ago
Richmond Heights, Ohio, United States Boss Beauty Brands LLC Full timeAbout the JobBoss Beauty Brands, LLC is looking for a detail-oriented Nail Technician to provide excellent customer service and maintain a clean and organized workspace. The successful candidate will have experience working in a salon or spa setting and be able to effectively communicate with clients.The primary responsibilities of this role include...