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Administrative Support Specialist

2 months ago

San Antonio, Texas, United States Tom Fladd - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient professional to join our team as an Office Representative at Tom Fladd - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing exceptional service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth of our business.
Requirements
  • Dedication to Customer Service: A strong commitment to providing exceptional customer service is essential for this role.
  • Sales Experience: Previous sales experience, particularly in outside sales or inside sales, retail sales, or telemarketing, is preferred.
  • Licensing: Ability to obtain a Property and Casualty License and a Life/Health License is required.
  • Marketing Skills: A keen interest in marketing products and services based on customer needs is essential for success in this role.
Benefits
  • Competitive Salary: A salary plus commission/bonus structure provides opportunities for growth and financial rewards.
  • Paid Time Off: Enjoy paid vacation and personal/sick days, allowing for a healthy work-life balance.
  • Health Benefits: Comprehensive health benefits are available to support your well-being.
  • Profit Sharing: Participate in our profit-sharing program, which rewards your contributions to the agency's success.
  • Career Advancement: Opportunities for growth and advancement within the agency provide a clear path for career development.