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Field Service Engineer

2 months ago

Philadelphia, Pennsylvania, United States Digirad Full time
Purpose and Scope

This position is responsible for the installation, maintenance, and repair of imaging equipment, including PET, PET/CT, CT, SPECT, and SPECT/CT systems. The successful candidate will possess strong technical skills, excellent customer service abilities, and a commitment to ensuring the highest level of quality and customer satisfaction.

Key Responsibilities
  • Install, maintain, and repair imaging equipment at customer sites, ensuring timely and efficient completion of tasks.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with cross-functional teams to ensure seamless execution of service requests and customer needs.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with the latest technology and industry developments, applying this knowledge to improve service delivery and customer satisfaction.
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong background in electronics or engineering, with a focus on medical imaging equipment.
  • 2+ years of experience in a similar role, with a proven track record of delivering high-quality service and results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Proficiency in cloud-based systems, Microsoft Office, and CRM software.
  • A valid driver's license and ability to travel extensively, as required.
Working Conditions

This role requires working in a fast-paced environment, with frequent travel to customer sites. You will be exposed to various weather conditions and may be required to work in confined spaces. A strong commitment to safety and adherence to company protocols is essential.